Desktop Engineer

• Area of Interest: Information Systems & Technical Support
• FTE/Hours per pay period: 1
• Department: Client Device Solutions
• Shift: Monday-Friday, Days
• Job ID: 159352
  
  

UnityPoint Health Information

Description

The Desktop Engineer will build, test, deploy, and support the corporate desktop image and desktop management solution using Microsoft Endpoint Configuration Manager (MECM). This includes packaging, patching, testing, and deploying both system and application updates to the end-user environment; creation of new desktop deployment strategies; execution of inventory management processes of end-user hardware and software assets; comprehensive administration of the desktop environment; testing and evaluation of new hardware models; improvement of the desktop lifecycle; and provision of support for L2 issue escalations/tickets

Essential Functions/Responsibilities

Operating System Responsibilities:

• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Packages software with required information from vendors; recommending purchases; testing and approving products.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Develop solutions for complex software / hardware and image problems in a Windows environment.
• Review Local Desktop GPO’s and Login Scripts to optimize the user’s Desktop experience
• Assist with reviewing and optimizing Windows Gold image
• Windows deployment via Microsoft Endpoint Configuration Manager (MECM)
• Office 365 Client setup and Add-in Support
• Perform planning, design and implementation of workstation hardware, software, and application upgrades and rollouts through Microsoft Endpoint Configuration Manager (MECM)
• Provide strategy for emerging technology, software, and hardware road maps to improve customer efficiency and productivity.
• Application and hardware integration coordination duties and any duties needed as described in the Packaging Coordinator job description or for enterprise support.
  
  

Security Responsibilities

• Security, Cyber Threats, Malware, Hardware Patching/Updates, Software Patching/Updates
• Mobile Device Security and Control with Intune, JamF and Cisco AnyConnect
• Maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation
• Create, maintain and administer standard image, deployment, management, and monitoring capability
• Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows based back end environment
  
  

Service and Support:

• 2nd and 3rd Level Support on ServiceNow Incidents
• Provide Systems / OS support for a large application portfolio
  
  

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance
  
  

Overview

We're seeking a Desktop Engineer to join our team! In this role, you will be responsible for building, testing, deploying, and supporting the corporate desktop image and desktop management solution using Microsoft Endpoint Configuration Manager (MECM). This includes packaging, patching, testing, and deploying both system and application updates to the end-user environment; creation of new desktop deployment strategies; execution of inventory management processes of end-user hardware and software assets; comprehensive administration of the desktop environment; testing and evaluation of new hardware models; improvement of the desktop lifecycle; and provision of support for L2 issue escalations/tickets.

Location: This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

Hours: Monday-Friday, Days. On Call rotation required.

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
  
  

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.

Responsibilities

What You'll Do:

• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Packages software with required information from vendors; recommending purchases; testing and approving products.
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Develop solutions for complex software / hardware and image problems in a Windows environment.
• Assist with reviewing and optimizing Windows 10 Gold image
• Windows deployment via Microsoft Endpoint Configuration Manager (MECM)
• Perform planning, design and implementation of workstation hardware, software, and application upgrades and rollouts through Microsoft Endpoint Configuration Manager (MECM).
• Application and hardware integration coordination duties and any duties needed as described in the Packaging Coordinator job description or for enterprise support.
• Security, Cyber Threats, Malware, Hardware Patching/Updates, Software Patching/Updates.
• Mobile Device Security and Control with Intune, JamF and Cisco AnyConnect.
• Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows based back end environment.
• 2nd and 3rd Level Support on ServiceNow Incidents.
• Provide Systems / OS support for a large application portfolio.
  
  

Qualifications

What You'll Need:

Education:

• Bachelor of Science Degree or 6 years of related technology experience.
  
  

Experience:

• 3+ years of MECM experience, as well as prior experience in an MECM Administrator or Desktop Engineer role.
• 3+ years of experience with Active Directory and GPO management.
• 6+ years of experience with end user computing support in a Windows environment.
• Experience leading and delivering Microsoft Endpoint Configuration Manager (MECM) and other related tool solutions for patch deployments, tracking, reporting and remediation. Strong working knowledge of application packaging and deployment using programs and advertisements
• Experience deploying, administering, and maintaining disk encryption technologies, preferably BitLocker.
  
  

Knowledge/Skills/Abilities:

• Must have a solid background with desktop image development and workstation deployment.
• Solid Windows OS and 365 office knowledge and expertise.
• Systems / Windows OS/ Mac OSX/ Mac iOS support for a large application portfolio in an enterprise environment required.
• Comprehensive desktop support and mobile device background is required.
• Proficient with application packaging and distribution using tools such as AdminStudio and Flexera.
• Proficient with application virtualization and delivery using VMWare and similar VDI technologies.