Job Description
Manager, PDSN Operational Process
Pella, Iowa or Remote
Has responsibility for supporting the Pella Direct Sales Network (PDSN) fulfillment, installation, and service strategy through defining the processes required to execute best-in-class operational excellence. Support the development of a PDSN operational playbook that delivers a consistent seamless customer experience, efficiency for branch team members, adoption of technology, industry compliance, and support of the PDSN customer value proposition. Act as a change agent for the organization and drive consistent process through the PDSN.
Essential Duties And Responsibilities
- Define the process and execution maps of the fulfillment and installation departments for the PDSN, which will allow for implementation of world-class operational practices. Works closely with the marketing and sales management at Pella Corporation and branch subject matter experts.
- Responsible for developing processes and procedures to ensure PDSN Branch compliance with The Pella Promise. This includes an auditing procedure for Branch compliance as it pertains to independent contractors performing work under the Pella brand. Ensures compliance with Pella Promise standards for in-home services provided by PDSN branches.
- Responsible for identifying standard practices and procedures that will drive significant cost efficiency, safety, and process improvements to enable the execution of our order & service fulfillment vision for the Pella Brand.
- Represents the needs of PDSN branch operations with sales leadership, manufacturing, digital product owners, customer experience, or other areas of the business as needed.
- Works closely with branch operational performance reports and metrics. Must be proficient in understanding operational KPI’s PDSN branches.
- Must be able to act as a change agent and to gain commitment for ideas and programs without direct managerial responsibility.
EDUCATION And/or EXPERIENCE
Bachelor's degree (B. A./B. S.) from four-year college or university; and 3-5 years related experience and/or training; or equivalent combination of education and experience. Understanding of PDSN operations/logistics required. Window/door installation process experience a strong plus.
Computer Skills
Microsoft Word, Excel, PowerPoint, Outlook, and knowledge or ability to learn PDSN fulfillment and installation systems.
TRAVEL
Travel up to 40% is required; travel demands may fluctuate based on business needs.
About Us
About Pella Corporation
As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by
Newsweek,
Forbes and
Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by
Newsweek in 2024, as well as
Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.
With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?
