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Collections Analyst

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Brazil

Offer summary

Qualifications:

2+ years of B2B collections experience, Proficiency in Microsoft Office, especially Excel, Diploma/degree in accounting related field, Fluency in English, both verbal and written.

Key responsabilities:

Conduct collections calls and negotiate payment plans
Monitor and analyze customer accounts for delinquency

EVO | W12 SME https://w12.com.br/

51 - 200 Employees

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Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

The Collections Analyst expertly manages the collection of overdue payments while fostering positive customer relationships. Reporting to the Collections Supervisor, this position offers an opportunity to contribute to our success and create a meaningful impact every day!

WHAT YOU’LL DO:

Conduct collections calls and negotiate payment plans with customers who have overdue payments.
Operate in multiple software programs (including Workday, Recurly, Salesforce Billing, Chargebee, and proprietary systems).
Monitor and analyze customer accounts to identify delinquent accounts and follow up on payment arrangements
Investigate and resolve billing discrepancies and disputes
Maintain accurate records of all collection activities, including customer communications, payment agreements and payment history
Collaborate with other departments such as billing, customer success, sales and finance to resolve issues and improve processes.
Prepare and send collection letters, emails and other communications to customers.
Work directly with the Closing Sales and Discontinue team to facilitate the changes needed
Create custom reports to facilitate AR operations and analysis
Other duties as assigned by management
Regular and reliable attendance required

WHAT YOU’LL NEED:

Fluency in English, both verbal and written competency required
2+ years of experience in B2B collections in a high-volume and multi-platform environment
Proficiency with Microsoft Office suite, including at least intermediate Microsoft Excel
Professional communication skills and a collaborative mindset
Ability to multi-task in a fast-paced environment
Ability to make sound decisions and take calculated risks
Excellent written and verbal communication skill
Ability to solve problems using deductive reasoning skills in a timely manner
Diploma/degree in accounting related field
Flexibility and adaptability to frequent change

AND IT’S GREAT TO HAVE:

Workday and Salesforce experience
Experience understanding accounting system functionality
Experience in payment processing and/or software-as-a-service industries
Private equity background
1+ years of accounting experience

WHAT’S IN IT FOR YOU:

Purpose led company, committed to help changing people’s lives through technology, with a Values focused culture of Best Life, One Team, Growth Mindset

Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Health, dental and life insurance
Meal allowance – to be used both on supermarkets or restaurants
Home office allowance – you might need help on your internet bills
Gympass – we are committed to meeting you wherever you are in your fitness journey with Gympass membership
Educational partnership with great discounts in colleges, English schools and others
Consigned loan paid directly through your payroll
EAP – we get you psychological, legal, and financial assistance when you need it. Period.
Access to discounts with our partners, such as Dell, Microsoft & many more.
And more! – so many benefits we couldn’t even fit them all here!

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com

ABOUT EVO:

Since its foundation in 2008, Evo has been transforming the fitness industry, serving over 5.5 thousand gyms. Part of ABC Fitness, Evo is not just a software, it's a game-changer. Evo is the ultimate solution for gym owners who want to revolutionize their business in Brazil and Latin America. With its automation features, data analysis capabilities, customer experience and customization options, EVO is the key to success for gym owners who want to streamline their operations and take their business to the next level. At Evo, we believe in simplifying complex processes and empowering gym owners to make informed decisions. Evo is technology with soul. Join the revolution today and experience the power of Evo yourself!

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).