Director of Customer Success
Constellation HomeBuilder Systems
The Company:
Constellation HomeBuilder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. Our comprehensive suite of homebuilding software solutions ranges from production and accounting, new home sales and marketing, home warranty and service, home builder website solutions, and homebuyer experience technology and services. It is North America's fastest growing and most successful provider of fully integrated information management solutions for homebuilders. Our team is composed of experienced and motivated self-starters who enjoy the thrill of working in a fast-paced environment.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.csisoftware.com). The CSI group of companies is a leading developer of technology solutions for vertical markets globally. We are a publicly traded company on the Toronto Stock Exchange (TSX symbol is CSU). We offer the benefit of working with an aggressive growth-oriented company while enjoying the support and opportunity of being part of a large organization.
The Position:
Constellation HomeBuilder Systems (www.constellationhb.com) is a dynamic and empowering environment comprised of motivated self-starters who enjoy the thrill of working at a fast-pace. We are currently seeking an ambitious, self-starter to fill the role of Director of Customer Success within the homebuilder division. This person will learn about our clients’ businesses and how our vertical market software products and services can help them achieve their business objectives. This person will build and maintain relationships with our key customers, engage stakeholders at multiple levels within our customers’ organization, coordinate customer deliverables, and engage other departments within the Constellation HomeBuilder team as required.
Job Responsibilities:
- Establish regular productive meetings with targeted customers to communicate product/company developments and proactively support their business
- Monitor and understand key metrics on customer health and system usage across customer departments
- Build and grow a team to meet the needs of our customers
- Coordinate deliverables across all departments. (Customer Care, Professional Services, Research and Development, Sales and Marketing, and Accounting)
- Work with senior management and accounting on contract and billing enquiries
- Proactively communicate with customers and team members about deliverables and provide follow up as necessary
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Achieve monthly, quarterly and annual strategic objectives with an overall goal of customer success and satisfaction
- Regular travel for customer visits within Canada and United States
- Other responsibilities as required
Job Qualifications:
- Bachelor’s degree or college diploma.
- 3-5 years of experience in professional services, sales account management, or customer service or success
- Previous experience within hospitality, construction, software or real estate industries is an asset
- Excellent organizational, time management and customer service skills
- Excellent communication skills (in-person, phone and written)
- Excellent presentation skills (online and onstage)
- Outgoing and friendly personality
- Self-starter, ability to work well within guidelines while being creative
- Ability to get results in a fast paced environment
- Ability to think strategically with knowledge of each customer
- Experience or training in customer service or service-oriented roles is an asset
- Experience with accounting and construction software systems is an asset
- Experience leading, managing, or mentoring a team is a plus
In addition to the above role-specific requirements, we have expectations that apply to all of our team members.
General Requirements:
- Honesty
- Concentrated focus on product users and the user experience
- Confident and passionate, but no ego
- Patience with others
- Rational, strategic thinker
- Resourceful and willingness to utilize technology
We are focused on changing the construction industry through great software, and superior customer focused efforts and are looking for exceptional people to join us. We are an aggressive company with a focus on experimenting, which gives our individual contributors great ownership and more input into decisions than is possible in traditionally-structured corporations.
You will be working closely with other team members, so the ideal candidate would reside near one of our corporate offices.
Is This You?
To apply for this position please submit a resume and cover letter to:
Human Resources at hrhomebuilder@csiperseus.com
“An Equal Opportunity Employer”
Newstar
FLSA Designation (US Only):
Exempt
The estimated base salary range for this role in the United States is $92,000.00 - $138,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.
Other Compensation (US Only):
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.
NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.
#LI-DY1
#Newstar
