Director, Quality - External Manufacturing

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

This position is the Make vs Buy (MvB) Quality interface with Business units across Campbell's Enterprise, connecting Quality with Supply Chain, Marketing, Sales & R&D.  Key areas of responsibility include audit and approval of new co-manufacturers, commercialization, consumer complaint improvement plans, supporting enabler activities and providing technical leadership to Quality Programs. The individual will lead a team of MvB Quality leaders to identify and work with business to address food safety / quality risk, gaps and opportunities for new products, enablers, reformulations, programs, processes & systems pertaining to co-manufacturers.  This person plays a critical role in developing documentation, processes and programs needed for such as food safety / quality risk assessments, specifications, online sampling, checks, defect standards & training to ensure high level Quality.  This position will ensure that CSC Global Quality and local Policies are adhered to.  Individual will influence management on alignment of Quality strategies, Quality annual objectives, and co-man project plans.

Principal Accountabilities

1) Strong Partnership & linkage with Supply Chain, R&D and Quality organization on new product commercialization, Product Quality improvement & enabler programs at co-manufacturers. 20%

2) Lead a team of MvB Quality leaders to audit and qualify new co-manufacturing locations and compliance to Campbell's Quality Standards with existing co-manufacturers. Facilitate the investigation and analysis of consumer complaint trends and ensure robust corrective and preventive actions to improve Consumer Satisfaction. 30%

3) Lead, provide direction and work closely with suppliers and Co-manufacturer assuring adherence to Campell's Supplier expectation manual 10%

4) Facilitate and drive key Quality programs, internal and external audit requirements, manage, create product quality programs assuring adherence to Design and Execution. 10%

5) Provide insight and support in the development, implementation, and ongoing tracking of appropriate Quality performance KPI's in the Enterprise MvB scorecard. 10%

6) Provide direction & support to plant and corporate Quality and project teams. 10%

7) Influence management to ensure alignment of quality strategies, annual objectives, and project plans. 10%

Job Complexity

• Oversee Supply Quality and Co-manufacturers process and systems according with Campbell's standards as well as develop relationships with suppliers and co-manufacturers to support strong Quality and Food Safety practices.
• Oversee and improve quality aspects of special batches and new product launches by complying with commercialization process.  Drives food safety/quality risk assessments, participation in planning/execution and reviewing required samples and data, determining proper specifications, and ensuring execution of specifications.
• Guide New Product trials by establishing Process Baselines, Quality attributes desirable ranges/targets and ensure Process compliance and sustainability.
• Leads investigation of in-plant quality incidents at co-manufacturers (foreign material, food safety and quality nonconforming product), Sales and consumer complaints, identifying root causes and facilitating corrective action with co-manufacturer's teams. 
• Cross-train in other QA tasks to function as back-up to QA team members. Stay abreast of product quality through product reviews and quality assurance program, working with broader QA team members, R&D, Sales, and Marketing.
   

Job Specifications

• Minimum education requirement: BS food Science Degree or related Science degree
• Years of relevant experience: 10+ years in food industry

Knowledge, skills and abilities required:

• Expert abilities and decision making for Food Safety, Regulatory, and Quality challenges.
• Strong knowledge of food product manufacturing.
• Ability to manage multiple responsibilities with urgency via prioritization and program management skills.
• Strong Auditing and Quality Systems background and experience working with suppliers and co-manufacturers.
• Capable of influencing development steps used in the Innovation and Commercialization process to leverage design in achieving consumer safety and quality objectives (example; Food Safety Plan Assessment), drives improvement of consumer-based specification.
• Knowledge of Quality Standards, Systems, and Quality Policies, with skills and ability to execute against requirements.
• Strong knowledge and general business acumen to support and influence Marketing and R&D.
• Capable of engaging the broader Quality team members in development and standardization of; Quality manuals, policies, procedures, and data templates, audit standards and procedures, and Quality Key Performance Indicators.
• Knowledgeable in Statistical Process Control programs, Design of Experiment and Process capability studies
• Ability to drive organizational alignment on Quality objectives with an enterprise-wide mindset, and the adaptation of structure, processes, and systems to achieve objectives.
• Record of leadership and demonstrated success in collaborative development, documentation, planning, and implementation and continuous improvement of quality systems.
• Assertive, yet collaborative.  Demonstrated skills influencing components of the company, tough-mindedness, vision, and political savvy to manage internally and externally.
• Dedicated work habits, takes initiative, sets high standards
• Ability to manage, coach and develop people, talent and skills.
• Ability to demonstrate & execute against leadership behaviors.
• Strong business partnering and relationship management skills
   

Working Conditions

• Remote
• 40-50% Travel

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between 

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.