Supply Chain Planner - (ZR_19471_JOB)

This is a remote position.

Full Time: 

Responsibilities

1. Purchase Orders Management
   

   • Create and submit purchase orders for stock replenishment (e.g., Henny Penny, Franke, and Taylor).
     
   • Manage orders for tech replenishments, critical parts, and PM kit replenishment.
     
   • Review OTC orders to determine whether parts should be shipped, ordered, or pulled from the field.
     
   • Pull parts from the field or order new parts as required and print pick tickets for in-stock items.
     

2. ETA and Status Updates
   

   • Review and update ETA for all OTC orders and service parts in the "Parts Ordered" status.
     
   • Trigger notifications to allow the customer care team to update customers about part availability.
     

3. Parts Management
   

   • Set up and maintain parts information in ERP systems, including status, bin location, price, cost, and associated parts.
     
   • Update and supersede parts information as needed to reflect accurate inventory and specifications.
     

4. Parts Returns Administration
   

   • Manage administrative tasks related to returning incorrect, damaged, or unused parts to suppliers.
     
   • Track returns and ensure supplier credits are processed accurately and in a timely manner.
     

5. Order and Inventory Accuracy
   

   • Investigate and resolve issues with aged or incorrect purchase orders (e.g., backorders, cancellations, system errors).
     
   • Perform necessary corrections such as parts transfers or adjustments to maintain inventory integrity.
     

6. Support and Collaboration
   

   • Provide backup support to technicians by assisting with parts requirements, including transferring, shipping, and adjustments.
     
   • Collaborate with billing to resolve "Parts Investigation" tasks, ensuring smooth workflow and issue resolution.
     

Requirements

1. Educational Background and Skills
   

   • High school diploma or equivalent (Associate’s or Bachelor’s degree in Supply Chain Management, Business, or related field preferred).
     
   • Strong attention to detail with a high degree of accuracy in data entry.
     

2. Technical Expertise
   

   • Hands-on experience with ERP and WMS systems for inventory and order management.
     
   • Proficiency in intermediate to advanced Excel, including formulas, pivot tables, and data analysis.
     

3. Relevant Work Experience
   

   • At least 2+ years of experience in purchasing, procurement, or supply chain planning.
     
   • Demonstrated ability to create and process purchase orders effectively.
     

4. Problem-Solving and Organization
   

   • Strong analytical and organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
     
   • Proven ability to investigate and resolve issues with purchase orders, inventory discrepancies, and supplier returns.
     

5. Communication and Collaboration
   

   • Excellent communication skills to coordinate with suppliers, technicians, and internal teams effectively.
     
   • Ability to provide timely and accurate updates to internal stakeholders about order status and inventory.
     

6. Technical Support (Preferred)
   

   • Experience providing parts-related technical support to field technicians is a plus.