Account Manager

Who We Are
Cymax Group Technologies is a leading eCommerce technology and logistics services platform for furniture vendors and retailers. We leverage the best of technology, automation, and AI to simplify the complexities of eCommerce through our two products - Channel Gate and Freight Club. We partner with furniture vendors and retailers to tackle some of the industry’s biggest challenges, offering prescriptive recommendations to optimize their ROI in a competitive market. Our remote-flexible team supports our partners across the US and Canada. We are proud members of Team True North, a ranking that spotlights high-performing tech firms tracking to $1 billion in annual revenue with growth rates that match the top one percent of companies in the world. For more information, please visit our website: https://www.cymaxgroup.com/.

The Role
As an Account Manager, you will use your exceptional interpersonal skills to drive growth and improve performance with our most strategic partners. You will be instrumental in the growth of these partnerships, manage departmental projects, and identify trends related to your brands. You’ll collaborate with both internal and external partners to build new business opportunities and ensure seamless integration in execution of business strategies.

Who You Are

• You have excellent written and verbal communication skills
• 3+ years of experience in Vendor and Supplier Management
• Proven ability to build and maintain customer relationships
• Strong skills in Excel and PowerPoint
• Strong knowledge of e-commerce platforms
• Analytical mindset with the ability to use data to support ideas
• Results-driven and tenacious
• Entrepreneurial spirit with a passion for retail and bringing ideas to market

What You’ll Do

• Develop business plans for vendors to drive profitable revenue
• Establish, build, and maintain strong relationships with vendor partners
• Manage the P&L for vendors to drive profitable revenue
• Oversee the vendor experience and facilitate communication with vendor-facing teams to resolve issues and roadblocks
• Collaborate with marketing team to improve performance on marketing and sales metrics across our channels
• Analyze market and competition to meet company expectations in driving sales, margin, and service levels from vendors
• Identify new external opportunities to grow and expand our eCommerce footprint into new programs, channels, and geographies
• Continuously monitor key metrics to develop a deep understanding of the eCommerce channel and drive continuous improvement and revenue growth
• Implement purchasing and sales agreements, including rebates, vendor compliance policies, and procedures
• Work closely with the merchandising department to ensure product catalogs are up-to-date, products are priced competitively, and products displayed are generating expected returns in sales and profits
• Seek sales opportunities by exploring all available marketing channels, including paid advertising, marketplaces, and other creative avenues to drive growth and profit
• Analyze competitive pricing and take action to increase gross profit margins
• Use data reporting to analyze vendor strategy and performance levels daily to ensure vendors meet company performance thresholds
• Define and deliver revenue targets (daily/weekly/monthly/quarterly/annually) for each vendor
• Oversee eCommerce documentation processes to ensure accuracy and structure
• Collaborate effectively with the management team to continuously improve the vendor experience

Culture at Cymax Group
At Cymax Group, we thrive on innovation and entrepreneurship. Our fast-paced environment encourages agility and nimbleness, empowering our team to adapt quickly to changing market dynamics. We’re passionate about learning and growth, providing opportunities for professional development. Our decisions are driven by data, ensuring that we make informed choices that lead to success. If you’re excited about making an impact and being part of a dynamic team, you’ll feel right at home here.

Our Values
Our core values guide our actions, unite our team, and shape the future of our company:

• Grit & Agility: Forge Ahead, Pivot Fast
• Accountability: Bring It, Own It, Commit
• Go the Extra Mile: We Go Above & Beyond
• Understand the Map & the Terrain: Master the Details & the Big Picture
• Data Drives Decisions: Absorb Complexity & Transmit Clarity
• Think Beyond Today: Tomorrow's Vision, Today's Action

Compensation
The salary range for this role is between $70,000 and $80,000, depending on experience, skills, training, and organizational needs. Our salary ranges are determined by role, level, and location. We offer a comprehensive range of benefits, including:

• Health and wellness support for our team members and their families, including an employee assistance program
• 100% paid health and dental benefits in Canada
• Paid time off
• Easy access to online and phone-based counseling services
• A remote-flexible work environment

Accessibility
We provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

#LI-Remote

So, why work with us? For newbies to online selling, there is no better place to gain a comprehensive education on the end-to-end eCommerce experience. For the well-seasoned eComm aficionado, you’ll be on the cutting edge of eCommerce technology and innovation. For everyone, there's room to grow, mentorship, and a data-driven culture filled with diverse people who can’t wait to meet you. So why wait? Take your tech career to the next level and apply now!