Senior UX Market Researcher (Healthcare/SaaS)

Senior UX Market Researcher

Remote U.S.  (designated states)

This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. 

As a UX Researcher at Raintree, you’ll play a key role in driving insights that directly shape the design and experience of our products, ensuring that our solutions meet the needs of both healthcare providers and their patients. You’ll have the opportunity to influence the entire product strategy, translating research insights into actionable opportunities that improve both user experience and business outcomes. This is a pivotal role, leading the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.

Key Responsibilities

• Drive Strategic and Actionable Product Insights: Develop a deep understanding of our customers by identifying their needs, pain points, and opportunities through diverse research methods (qualitative, quantitative, or behavioral). Deliver research that uncovers actionable insights that guide design decisions and drives action.
• Collaborate Closely with Cross-Functional Team: Partner with Designers, Product Managers, Engineers, and other business stakeholders to provide actionable insights, inform new product and feature development, validate concepts, and conduct usability testing.
• Establish and Scale UX Research: Work directly with the Director of User Experience Design to establish impactful research practices and processes within the Product organization, ensuring research is embedded in the product development cycle with strategies that support long-term product visions.
• Lead UX Research and Testing Activities: Strategize, create, and drive comprehensive research plans, clearly outlining research goals, hypotheses, and assumptions. Execute UX research and testing activities using qualitative research methodologies to validate new experiences and improvements of existing experiences.
• Present Insights and Recommendations: Effectively present compelling insights and recommendations to multiple teams and leaders across the organization, leveraging strong storytelling skills to drive customer-centric decision-making.

Minimum Requirements

• 5+ years of experience in a UX Research role, preferably with experience working within healthcare or a similarly complex domain.
• Relevant degree preferred (Human-Computer Interaction, Psychology, Sociology, Communication, Information Science); advanced degree desired. Extensive experience may be substituted for education.
• Proven expertise in a variety of research methods including usability testing, ethnographic studies, interviews, surveys, and data analysis.
• Strong analytical skills to interpret findings, identify trends, and generate actionable insights.
• Exceptional storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders.
• Ability to prioritize and manage multiple research projects in a fast-paced, evolving environment.
• Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to work autonomously.
• Experience with UX research tools and software (e.g., UserTesting, Maze, Dovetail, etc.). Knowledge of Figma or similar design tools preferred to ensure seamless collaboration with Designers.

Preferred Skills

• Comfortability with qualitative and market research methodologies.
• Experience with healthcare IT systems such as EHRs/EMRs, patient portals, or clinical workflows.
• Experience collaborating in a cross-functional team, especially in an Agile environment.
• Familiarity with HIPAA regulations or other healthcare privacy and security requirements.

Why Join Us?

• Impact: Be part of a mission-driven company focused on transforming Therapy through technology.
• Innovation: Work with cutting-edge technologies in a rapidly growing sector.
• Collaboration: Thrive in a collaborative, dynamic work environment that values creativity, diversity, and excellence.
• Growth: Opportunities for professional development and career progression in a fast-growing company.

About Raintree Systems​

Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.

Our Core Values

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Protect yourself from recruitment fraud: Raintree will never ask for financial information of any kind or for any payment during the job application process. We will never ask for personal information during the interview process such as passport number, bank account number, or social security number and will never ask you to receive and ship packages or goods. Our recruitment process takes place via zoom or in person. Any emails from Raintree recruiters will come from an @raintreeinc.com email address.