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Research Engagement Services Specialist

extra holidays

Remote:

Full Remote

Contract:

Fixed term

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Bachelor's degree required., Fluency in Portuguese and English., Excellent written and verbal communication skills., Prior work experience in customer service..

Key responsabilities:

Translating client requests from Portuguese to English.
Monitoring email boxes and processing emails into CRM.

TalentBurst, an Inc 5000 company Human Resources, Staffing & Recruiting Large https://www.talentburst.com/

1001 - 5000 Employees

See all jobs

Job description

Research Engagement Services Specialist
Location: 100% remote (MUST BE WITHIN 30 MILES of client location in FORT MYERS, FL 33913 OR IRVING, TX 75039)
Duration: 6 months
Start: 3/3/25
Schedule: 8 am to 5 pm Eastern time

The primary responsibility of the role is to support the Client's Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.

Typical day:

Experience an upbeat, positive culture.
Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
Work with teammates and build strong working relationships with the client research and advisory community.
Receive unlimited access to all client research content.

Responsibilities:

Translating client requests from Portuguese to English.
Monitoring assigned email boxes and promptly processing emails into client’s CRM database during working hours.
Creating Service Requests (SRs) in client's CRM system as requests are received.
Monitoring a general queue for SRs and promptly routing them to the appropriate teams.
Providing training and shadowing for new associates in this role.
Maintaining a record of emails processed.
Provide research and resources to business leaders to help improve their businesses.
Read industry research and develop understanding of complex topics.

Qualifications:

Bachelor's degree required.
Must be fluent in Portuguese and English.
Excellent written and verbal communication skills.
Ability to provide world-class service by engaging directly with internal partners and clients.
Strong customer service mindset.
Strong time management and organizational skills.
Ability to prioritize tasks effectively.
Attention to detail.
Ability to use problem solving skills to highlight urgent issues, when needed.
Ability to learn new systems and tools quickly.
Ability to work independently and as part of a team.
Ability to work with cross functional teams.
Prior work experience in customer service.
Experience working across multiple time zones.