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Support Manager

Remote: 
Full Remote
Work from: 
Bulgaria, Serbia

Offer summary

Qualifications:

Higher or incomplete higher education., Experience in support of helpdesk systems is desirable., B2 level of English., C1 level of Russian..

Key responsabilities:

  • Processing requests from clients in Jira helpdesk system.
  • Performance maintenance of the gaming infrastructure.

SOFTSWISS logo
SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/
1001 - 5000 Employees
About SOFTSWISS
SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination
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Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:
  • Processing requests from clients in Jira helpdesk system
  • Performance maintenance of the gaming infrastructure
  • Interaction with associated departments and partners’ helpdesk systems
  • Working on a schedule 2/2/3 or 5/2
Requirements:
  • Higher or incomplete higher education / technical education is an advantage
  • B2 level of English
  • C1 level of Russian
  • Work experience in support of helpdesk systems is desirable
Nice to have:
  • Technical support experience (the second line)
What we offer:
  • Full-time work opportunities and flexible working hours
  • Comprehensive Mental Health Programme
  • Private insurance
  • Sports program compensation
  • Free online English lessons
  • An additional 1 Day off per calendar year
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events
About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:
  • 2009 - foundation year
  • 2000+ total employees worldwide
  • 5 offices, countries: Poland, Georgia and Malta
  • No1 provider in Crypto iGaming
  • 7 proprietary products
  • 800+ brands using our software
  • 11B+ € bets processed per month
  • 6M+ active players monthly

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Help SystemPerformance ImprovementTechnical Support

Other Skills

  • Social Skills
  • Communication
Are you interested?

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