Customer Success Specialist

We are seeking passionate, driven and customer-centric individuals to join our customer support team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. 

Key Responsibilities

• Answering customer support requests through live web chat, email and calls
• Creating and managing support tickets in Jira
• Scheduling and performing demos for prospective customers
• Managing customer data in the CRM system
• Occasional evaluation and review of customers’ needs and requests in order to plan future features and improvements

Skills & Requirements

• Native-level spoken and written English 
• Excellent communication skills
• 2+ years of customer support experience in technology
• Creative and self-motivated
• Must be comfortable working in a fast-paced startup environment
• Must be comfortable working in a team environment, as well as independently
• Well-organized and reliable
• Must be available to work full-time from 9am to 5pm EST

Bonus Skills

• Previous experience with B2B products
• Previous experience working in a startup or in the SaaS industry
• Previous experience providing some technical support
• Fluency in Spanish

What we offer

• A flexible, completely remote role
• Stellar leave policies and perks
• Competitive salary