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Player Operations Specialist

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Bulgaria

Offer summary

Qualifications:

Minimum 2+ years in KYC or Payments role, Bachelor's degree or 2 years college, Experience with USA/European Gaming accounts preferred, Proficient in written and spoken English.

Key responsabilities:

Detect and prevent fraudulent accounts
Conduct KYC procedures and risk assessments
Manage payment processes and investigate discrepancies
Collaborate with teams for compliance and documentation

Bullfinch Human Resources

2 - 10 Employees

See all jobs

Job description

Bullfinch Recruitment are proud to be working with Patrianna, who are looking for a Player Operations Specialist to join their team!

About the role:

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.

We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team.

If you’re eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you!

Areas of Responsibility

· Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.

· Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.

· Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.

· Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.

· Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.

· Assisting other departments with payment-related queries and investigating any discrepancies in the system.

· Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.

· Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.

· Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

What we are looking for...

· Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role

· Bachelor's degree in any course or at least 2 years in college.

· Preferably with experience dealing with USA/European Gaming accounts.

· Can communicate in written and spoken English in a business environment.

· Ability to multi-task, prioritize, and manage time effectively without micro-management.

· Has interpersonal, communication and presentation skills.

· Has problem-solving and decision-making abilities.

· Has analytical skills and must be keen to details.

· Has the ability to cope under pressure.

· Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems

· Has commercial awareness and the ability to understand broad business issues.