Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Care Representative

Remote: 
Full Remote
Work from: 
Greece

Offer summary

Qualifications:

Experience in customer service roles, Strong understanding of telecom products, Ability to analyze customer needs, Excellent problem-solving skills.

Key responsabilities:

  • Engage with prospects to identify needs
  • Establish relationships with customers and partners
  • Gather feedback and provide market insights
  • Prepare tailored quotes based on requirements
  • Offer pre-sales assistance and product education

modulus SA logo
modulus SA Telecommunication Services TPE https://www.modulus.gr/
11 - 50 Employees
About modulus SA
modulus, headquartered in Athens/Greece, is an innovative telecom company offering next-generation VoIP services since year 2013. Voice-over-IP (or VoIP), a set of protocols, technologies and standards, constitutes a modern and mature telephony solution that eliminates several limitations of traditional telephony. Being a market leader in Greece, modulus has helped numerous businesses in their digital transformation efforts during these challenging times, including by enabling work-from-home arrangements with minimal effort and investment, while significantly cutting down associated costs. Building further around this ecosystem, modulus has been among the first companies in Greece to develop and market its vPBX: a feature-rich, subscription-based virtual switchboard solution that negates the need for on-premises infrastructure while facilitating the transition to a new work-from-anywhere reality. To complement its portfolio, modulus additionally offers wholesale voice termination, computer-telephony integration with popular third-party services and custom application development involving VoIP technologies.
See all jobs

Job description

modulus is a trusted telecom provider since 2012, empowering businesses with seamless, boundary-free communication through our advanced network infrastructure. As tech experts, we pride ourselves on understanding and listening to our clients’ needs, crafting innovative solutions that not only connect but significantly enhance their business operations worldwide.

We seek a Customer Care Representative to join our team!

This role is crucial in ensuring exceptional customer experiences by addressing client needs, resolving issues efficiently, and creating strong relationships that drive customer satisfaction and loyalty. As part of the Customer Care team, you will act as a key point of contact for our customers, offering tailored support and solutions that meet their unique requirements.

Responsibilities

  • Engage daily with new prospects to identify how they could benefit from our products (VoIP services & vPBX)

  • Establish and nurture relationships with both new and existing customers and partners

  • Gather customer feedback and provide actionable suggestions for improvement and market insights to senior staff

  • Analyze and document business needs, acquire customer requirements, and prepare tailored quotes

  • Understand, interpret and manage customer requirements to deliver optimal solutions

  • Offer pre-sales technical assistance and comprehensive product education to partners, respond to RFPs, and support internal teams as needed

  • Develop new business opportunities with existing clients and identify areas for expansion or improvement

Why join us?

We offer a collaborative, growth-oriented environment where your contributions directly impact our success. If you’re passionate about making a difference and being part of a team of like-minded individuals, we encourage you to apply today!

Benefits

  • Private health and medical insurance coverage plan for you and your family

  • Meal vouchers via Ticket Restaurant e-card

  • Monthly pass for free transportation via OASA

  • Access to an online self-improvement and mental health platform

  • Opportunities for career growth and training

  • Flexible working hours with remote working opportunities

Required profile

Experience

Industry :
Telecommunication Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportSales SupportBusiness Telephone Systems

Other Skills

  • Customer Service
  • Relationship Management
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

Customer Care Representative Related jobs

See more Customer Care Representative jobs