Implementation Project Manager

The Implementation Project Manager (PM) is responsible for driving the implementation and deployment of Higher Logic’s private white-label community software for all clients. You will provide the front-line relationship, serving as the primary point of contact for your assigned clients and are responsible for achieving the highest level of satisfaction through excellent service, efficient implementation and product knowledge. 

Responsibilities: 

• Serve as the primary project manager to clients while coordinating multiple, simultaneous implementations of the Higher Logic product suite. 
• Work closely with sales staff and client stakeholders to collect client requirements post-sale. 
• Define, plan and implement the deliverables and tasks required for successful implementations, including resource determinations, schedules, and project implementation plans. 
• Share best practices and product knowledge with peers and novice team members. 
• Respond to customer inquiries via e-mail, telephone and in-person in a timely and professional manner. 
• Provide user training via the Web or on-site regarding the effective use of the software and best practices. 
• Work closely with the development and technical support to resolve technical product issues, and test new features, produce and maintain documentation, and report bugs. 
• Utilize a standard project management methodology to guide all projects in a consistent, organized and reliable manner. 
• Understand existing processes and recognize and propose process changes to improve quality, reduce costs and accelerate time lines. 
• Effectively communicate project expectations to internal and external project team members in a timely and clear fashion. 
• Elicit feedback from the client relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation. 

Qualifications 

• Bachelor’s degree in Information Systems Management, Computer Science, Business Administration or equivalent experience. 
• 2-4 years of project management, including multiple, simultaneous projects. 
• Experience in software environment required. 
• Excellent communication skills, both verbal and written. 
• Accepts responsibility, is self-motivated and accountable for achieving implementation and customer satisfaction targets. 
• Self-motivated, willing and able to assume additional responsibilities on short notice. 
• Results-oriented, excellent ability to utilize and manage the organization’s resources to achieve goals. 
• Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple customers. 
• Strong organization skills to drive multiple, simultaneous implementations. 
• Strong commitment to accuracy and a high level of attention to detail. 
• Strong critical thinking and problem-solving skills. 
• Ability to work independently and unsupervised.