Account Manager, K-12, Rosetta Stone

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an Account Manager for our Rosetta Stone team. Rosetta Stone has been the leading language learning program for 30 years. 

The ideal candidate will have a passion for K-12 education, account management, and customer success. In this role, you will be developing relationships with school administrators across the US to ensure satisfaction throughout the customer life cycle. You will handle subscription renewals, upselling, customer retention efforts, and engagement activities in your assigned territory focusing on smaller customer accounts. #LI-TM1

To be successful in this role, you are proactive, extremely well organized, efficient and very personable with strong communication skills, especially written/email communication. As an Account Manager you must have the ability to handle multiple transactions effectively and efficiently with a customer-service mindset. This position is about efficiency and execution. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. You must have internal collaboration skills to work with your account management colleagues, lead, and field/inside sales teams. It is also important to work effectively with marketing to run ongoing engagement campaigns.   

This is a full time position in our Raleigh, NC office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week. #LI-TM1

WHAT YOU'LL BE DOING

• Managing approximately 300-500 small customer accounts on average (under 1000 students)
• Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
• Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
• Develop a deep understanding of Rosetta Stone’s products and what sets us apart from competing programs
• Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
• Effectively communicate new product enhancements and benefits to existing customers virtually
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
• Gather customer feedback to help improve and enhance product offerings

WHAT WE'RE LOOKING FOR

• BA/BS Degree required
• Ability to learn and be an expert on the Rosetta Stone and related platforms
• Classroom experience and/or related educational field experience of 2+ years preferred
• Account Management/Customer Service experience a plus
• Exceptional communication skills - verbal and written
• Presentation skills 
• Comfortable with technology and passionate about bringing technology into the classroom
• Energetic self-starter who thrives in a fast-paced team environment
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research, and problem-solving skills
• MS Office, Google Suite computer skills. Salesforce experience a plus
• Proven ability to work effectively across teams
• Ability to multi-task and manage multiple accounts/activities simultaneously