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Client Onboarding Specialist

extra holidays

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

2+ years in SaaS, IT or related fields, Bachelor’s degree or equivalent experience, Familiarity with data analytics and configuration, Nice to have, experience in higher education admissions.

Key responsabilities:

Lead the end-to-end implementation process for new clients
Conduct virtual training sessions tailored to client needs

Element451 Education Scaleup http://www.element451.com/

51 - 200 Employees

See all jobs

Job description

Element451 is the fastest growing CRM Platform in the higher education vertical! We’re the only student engagement CRM provider to leverage AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success.

As Client Onboarding Specialist, you will oversee the deployment of our platform for new clients, ensuring seamless implementation, effective training, and a positive user experience. You will manage multiple projects simultaneously, providing technical and strategic guidance to help clients successfully adopt our solution.

What you'll do:

Project Implementation:
- Lead the end-to-end implementation process for new college and university clients, from contract signing to product launch.
- Serve as the primary point of contact for clients during implementation, ensuring their needs are met and challenges are addressed promptly.
- Collaborate with internal teams—Sales, Product, and Support—to align on project goals and resolve escalations.
- Continuously evaluate and improve the implementation process to enhance efficiency and client satisfaction.
Client Training & Support:
- Conduct virtual training sessions tailored to client needs, equipping them with the knowledge to use the platform effectively.
- Provide proactive guidance on best practices and identify opportunities to maximize client adoption of platform features.
- Create and update user documentation, templates, and resources to support a self-service approach when appropriate.
Project Management:
- Manage 10–14 week implementation timelines for multiple clients (5–16 simultaneously), tracking milestones and deliverables to ensure on-time project completion.
- Adapt to shifting priorities and client requirements, maintaining focus on delivering exceptional results.

What you'll need:

2+ years in SaaS, IT or related fields
Bachelor’s degree with equivalent experience.
Familiarity with data analytics and configuration
Nice to have, Experience in higher education admissions, recruiting, or marketing
Exceptionally organized, detail-oriented, logical, and analytical
Proven ability to manage multiple implementation projects in parallel, preferably in the software industry
Confidence in teaching and supporting clients on data configuration and analytics
Exceptional verbal and written communication to foster trust and guide clients effectively
Ability to anticipate challenges and proactively find solutions that enhance the client experience
Passion for helping clients succeed, ensuring they extract maximum value from our platform

Perks

Competitive salary & benefits (Medical, Dental, Vision, Disability & More)
401k plan with 4% employer match available after 3 months of employment
Work from home anywhere in the US
Paid parental leave
Time to Relax - 10 company holidays and 20 days of paid time off
Do work that matters and makes a positive impact on students going to college

We are:

Our values:
Impactful not Immediate
We prioritize and invest in initiatives that will be most impactful.
Progress before Perfection
We are action-oriented people. We are empowered to make decisions and achieve our goals.
Learners before Masters
We are curious and humble people who strive to constantly improve.
Together not Alone
We rally behind each other and pitch in to support the greater whole.
Customer Success not Support
We solve partner goals and prioritize their success.

Element 451 is an equal employment opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@element451.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.