IT Manager - Security Services

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Summary:

The IT Manager 1 – Security Services will manage and lead a team of security operations professionals responsible for the day-to-day security services operations. The areas of responsibility will be Certificate life cycle management, SSO, Federations , Identity Governance Administration (IGA) – accounts, entitlements, onboarding/offboarding etc. This individual will also have experience leading security workflow process design.

Job Responsibilities:
 

Team Leadership

• Lead, mentor, and develop a small team of IT support staff, fostering a collaborative and productive work environment
• Coordinate team activities, ensuring timely and effective resolution of infrastructure-related issues.
• Conduct performance reviews, provide constructive feedback, and create development plans for team members.
• Facilitate effective communication between the infrastructure team and other departments.
• Foster a collaborative team environment, encouraging continuous learning and development.

IT Infrastructure Management

• Monitor and maintain the company’s IT infrastructure, including servers, networks, storage, and backup systems.
• Assist in the planning and implementation of infrastructure projects, ensuring alignment with organizational goals.
• Ensure the availability, performance, and security of systems by managing and optimizing infrastructure components.

Operations Management

• Oversee daily operations of IT systems, ensuring minimal downtime and rapid resolution of incidents.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems.
• Implement and maintain disaster recovery procedures to ensure business continuity.

Technical Support

• Provide hands-on technical support to troubleshoot and resolve infrastructure-related issues.
• Collaborate with other IT teams to address and solve complex technical problems.
• Assist in the management of vendor relationships and the procurement of IT resources.

Compliance & Security

• Ensure compliance with company policies, industry regulations and best practices in IT security and data protection.
• Conduct regular security audits and implement measures to safeguard the company’s IT assets.
   

Documentation & Reporting

• Maintain accurate documentation of infrastructure configurations, processes, and procedures.
• Prepare and present regular reports on system performance, incidents, and project progress to senior management.

The above statement of duties is not intended to be all-inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and/or related professional work experience.
• 5+ years of experience in IT infrastructure and operations, with at least 1 year in a supervisory or team lead role.
• Experience with one or more of the following:
  • Server management, networking, security, and storage systems;
  • Linux and Windows server environments;
  • Network protocols, firewall management, and VPN technologies;
  • Virtualization technologies;
  • Cloud platforms and hybrid environments;
  • Backup and disaster recovery best practices;
  • Service Desk operations;
  • ITSM processes and procedures.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong decision-making skills, with the ability to balance technical and business considerations.

Preferred Experience:

• Experience with PKI/certificate management, SSO, Federations, Identity Governance Administration (IGA).

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If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume.  Applications received without this information may be removed from consideration.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.