Become a part of our caring community and help us put health first
Do you enjoy helping others achieve optimal health and well-being? Are you skilled at customer service and able to build quick rapport over the phone? Humana’s Care Management Support Assistants perform their role in a call center environment and the principal responsibility is to complete a Health Risk Assessment with Humana members. The assessment takes a comprehensive approach in addressing a member’s overall health and well-being. The CMSA role provides non-clinical administrative, operational and customer support, guiding members toward resources that aid in managing their health.
PLEASE SUBMIT YOUR RESUME IN ENGLISH
The Care Management Support Assistant 3 duties include the following:
- Call members to complete the health risk assessment and engage members to participate in care management program.
- Decisions are typically focused on methods, tactics and processes for completing administrative tasks and projects.
- Regularly exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques.
- Work is under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
- Schedule will be 8 hours plus a 1-hour lunch, Monday-Friday.
- You must be able to work both shifts: 8am - 5pm for inbound calls and 8:30am to 5:30pm for outbound calls. (DLST is 9am-6pm and 9:30am-6:30pm); overtime pending business needs
Use your skills to make an impact
Required Qualifications
- Must reside in Puerto Rico. This position is remote, although associates may be asked to come into the Puerto Rico office on occasion.
- 2+ years customer service experience
- 1+ year of technical experience with knowledge of Microsoft Office Word, Excel, Outlook
- Fully Bilingual English/Spanish - Must be able to speak, read and write in both languages without limitations and assistance; with ability to pass a proficiency test in both languages.
- Must have a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
- Associates Degree
- Experience in healthcare
- Experience in a call center environment
- Administration support experience in a healthcare industry with familiarity with care and well-being resources
Work-At-Home Requirements
- To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
Additional Information
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$30,000 - $39,200 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
