Loan Officer Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Officer Assistant is responsible for accurately setting up new purchase applications, issuing pre-approval letters, and working with internal and external partners to ensure a positive customer experience and facilitate timely loan closings. This position operates within Eastern Standard Time Zone working hours to support the East Coast region.

Job Responsibilities:

• Contact newly received applications assigned by the LO; onboard newly received contracts and prepare for LO consultation calls.
• Review 1003 with the borrower(s) and request other specific documents for review.
• Provide updates to the respective Realtor partners on progress as needed.
• Understand and research investor guidelines and stay up to date in program changes.
• Effectively communicate pre-approval parameters established, to the borrower(s), supplement pre-approval letter with any pertinent documents.
• Provide a courtesy phone call to the referring Realtor following issuance; ensure important details of the pre-approval are communicated to the Realtor partner as applicable.
• Complete rush pre-approval requests when needed.
• Review documents and entire loan files and prevent issues by highlighting deficiencies and notifying the mortgage loan officer and/or loan processor.
• Communicate internally with the processing team to fully understand all required conditions.
• Attend weekly branch pipeline meetings and complete daily touch bases to ensure all required objectives are being met.
• Proactively contact the borrower(s), and the borrower(s)' Attorney and Real Estate Agent, in advance of any mortgage contingency expirations, to request any necessary extension.
• Review closing disclosures and compare to the original loan estimates for accuracy.
• Perform pre-closing phone call prior to the closing date when applicable, and funding phone calls to the borrower and Real Estate Agents; answer post-closing and/or funding questions.

Qualifications and Skills:

• NMLS License Required under the S.A.F.E. Act of 2008.
• High school diploma or equivalent.
• 5 years of experience in processing, underwriting, origination, or a combination.
• Proficient in DU/DO and LP.
• Proficient with all major investor guidelines.
• Proficient in Loan Origination Systems (i.e. Encompass Ellie Mae, Calyx Point, etc.).
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, and OneNote).
• Excellent attention to detail, leadership, communication and customer service skills.
• Excellent organizational and prioritization skills.

Pay Range:

• Hourly Rate: $25.00 - $28.00
• Bonus: This position is bonus plan eligible.

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.