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Product Specialist

extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines, Anywhere

Offer summary

Qualifications:

Strong writing skills in English, Experience with SaaS products desirable, Ability to work flexible hours, Technical support experience is a plus.

Key responsabilities:

  • Handling at least 50 cases daily
  • Teaching customers about ConvertKit

Atticus Advisory Solutions Inc. logo
Atticus Advisory Solutions Inc. SME https://atticus.ph/
201 - 500 Employees
About Atticus Advisory Solutions Inc.
Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph
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Job description

Product Specialist Job Description

Job Title: Product Specialist

Work Schedule: Morning/ Mid/Night Shift/Shifting Schedule

Qualifications:

  • Ability to commit to 32-40 hours a week.
  • A collaborative mindset
  • A strong internet connection to ensure availability
  • Eagerness to learn and stay up to date with technology
  • Ability to work during high traffic times - weekdays. We'll consider candidates with all schedules.
  • Great work ethic and efficiency -- working fast without sacrificing quality.
  • Excellent writing skills is a must (English).
  • Experience with Convertkit, similar platforms or supporting a SaaS product is a plus.
  • Product support experience (HTML, Wordpress, CSS) is a plus
  • Ability to communicate in a friendly and clear way via email and chat. We like real people, not robots!

As you can see in our T1 role what is more important is their ability to communicate in a friendly way and help find the answer for the customer. If they are great in dealing with customers, we can teach them the rest.

Duties and Responsibilities:

  • Handling at least minimum 50 cases per day via email or Live Chat.
  • Teaching customers how to use the ConvertKit platform.
  • Communicating with the team via Slack and occasional Zoom video meetings.
  • Attending weekly or monthly team meetings.
  • Working remotely from anywhere in the world!
  • Collaborate with Customer Success, Engineering, Marketing and Product teams.


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Product SupportCreative WritingHTML5CSS CodesWordPress

Other Skills

  • Strong Work Ethic
  • Collaboration
  • Communication
  • Learning Agility
Are you interested?

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