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L2 Helpdesk Specialist (must have MSP experience)

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Experience with Microsoft applications and Office 365, Knowledge of Active Directory and Microsoft Exchange, Familiarity with server virtualization technologies, Mobile device support experience.

Key responsabilities:

  • Provide frontline support for hardware and software issues
  • Monitor client IT systems and respond to outages

STAFFVIRTUAL logo
STAFFVIRTUAL SME http://www.staffvirtual.com/
501 - 1000 Employees
About STAFFVIRTUAL
STAFFVIRTUAL is an American business process outsourcing (BPO) company with offices in the Philippines specializing in customer support, back office, and IT outsourcing. We also provide professional employer organization (PEO) or Employer of Record (EOR) solutions. STAFFVIRTUAL makes it easy for your business to outsource to the Philippines.
See all jobs

Job description

DUTIES & RESPONSIBILITIES

  • Provide frontline support for both hardware and software issues via telephone or remote assistance in a timely manner
  • Root cause analysis for end user problems
  • Escalating technical support issues internally and externally with manufacturers (Microsoft, Dell). Working remotely with OEM support teams to coordinate and complete repairs.
  • Monitoring client IT systems Up/Down alerts. Respond within SLA to outage events.
  • Perform Windows OS patching and security updates as assigned.
  • Create Technical Documentation and Knowledge Base articles for common troubleshooting and resolutions.

QUALIFICATIONS

  • Business application support (Microsoft Office, Outlook, Office 365, Azure, etc.)
  • Troubleshooting Citrix/RDS and LAN/WAN connectivity issues
  • Active Directory and Microsoft Exchange Online administration
  • Administration experience for Windows Server and Hyper-V console
  • Working knowledge of server virtualization technologies (VMware & Hyper-V)
  • Mobile device support experience (iOS & Android)
  • ConnectWise Manage/Automate systems
  • ITIL Support principles for Ticketing, Triage, and Problem Resolution

PERKS:

  • Remote Work Setup
  • Company Laptop provided
  • HMO Coverage on Day 1
  • 1 FREE HMO Dependent after 6 months*
  • Additional Paid Time Off (Vacation Leave, Sick Leave, Birthday Leave,
  • Maternity Leave, Paternity Leave, Solo Parent Leave, and more)
  • Unused Leave Conversion
  • Attendance bonus
  • Annual bonus
  • Monthly prizes and bonuses!
  • Up to 30K referral bonus!

Shift: EST

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Server PatchingActive DirectoryOffice 365 Exchange OnlineConnect-Direct (Internet Protocols Based Network Software)ITIL Security ManagementMicrosoft Office 365Wireless LANServer VirtualizationApple IOSWindows ServersVMware VirtualizationHyper-VAndroid (Operating System)Citrix SystemsMobile Device ManagementMicrosoft Azure

Other Skills

  • Microsoft Office
  • Microsoft Outlook
  • Communication
  • Troubleshooting (Problem Solving)
Are you interested?

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