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Client Service Representative

Remote:

Full Remote

Contract:

Full time

Work from:

Thailand

Offer summary

Qualifications:

Excellent customer service skills, Experience in client account management, Ability to coach and mentor junior staff, Familiarity with artwork management tools.

Key responsabilities:

Manage day-to-day client account requirements
Support the Client Service team with deliverables

Sonoco Containers & Packaging XLarge https://www.sonoco.com/

10001 Employees

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Job description

Working within the Client Service team, the Client Service Representative (CSR) will undertake the day to day client account management requirements whilst delivering excellent customer service. The CSR will support the activities (day to day and development) of all junior individuals working within their designated client account.

Roles & Responsibilities

Support the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
Schedule production resources where directed
Release completed products in line with the agreed timelines
Preparation of quotes and invoices for client billing
Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues with relevant team members, promoting best practice
Support the Management team through the investigation of process improvements, making recommendations for process improvements
Support the introduction of technology changes through system testing, communicating issues/potential issues

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.