Manager, Sales Support Operations

Manager, Sales Support Operations

Location: Fully Remote, USA

Job Overview:

Voyager Sopris Learning is part of Lexia, a Cambium Learning Group company. Across all areas of our business, Cambium strives to support education’s need for simplicity, certainty, and “now.” Voyager Sopris Learning is solely focused on intervention, with four decades of results to support its expertise and leadership. We are seeking a Manager, Sales Support Operations for our team. Our new team member's key responsibilities include managing sales data, preparing reports, coordinating sales initiatives, and collaborating with cross-functional teams to improve customer satisfaction and achieve sales targets. The ideal candidate will possess exceptional analytical skills, exceptional communication abilities, and a passion for supporting sales excellence.

Job Responsibilities:

• Oversee and manage daily activities of Sales Support/Enablement team.

• Analyze current contributions and responsibilities of Sales Support/Enablement team and work across VSL stakeholder teams and with Sales leadership to define the "best case" sales support/enablement needs, tasks, skill sets, and team goals to increase success within VSL current and future goals.

• Mentor, coach, and grow the skill sets of current Sales Support team; along with participation in the onboarding and ongoing training for sales team.

• Lead cross department initiatives to strategically improve the selling capabilities of VSL to access critical product information that directly influences increased sales revenue.

• Coordinating with Marketing, Sales, Customer Success, and/or Product to align on initiatives, campaigns, and promotional activities.

• Maintenance of Sales Support collateral like: product pricing sheets set by Product Management guidelines; requests for Certificate of Insurance when required; interdepartmental contact lists, etc.

• Knowledge of VPORT & other internal systems to aide with sales rep and customer questions.

• Facilitating and communicating product pilot requests and scheduling.

• Develop, implement, and maintain a digital contract management process for the VSL business unit/with Cambium Legal team.

Job Requirements:

• Education: Bachelor’s degree in Business, Marketing, or a related field is a plus.

• Experience: Proven experience in sales support, sales operations, or a related role, typically 3-5 years, with at least 1-2 years in a managerial position.

• Sales Knowledge: Proven understanding of sales processes, techniques, and best practices. Experience with VSL portfolio solutions is a plus.

• CRM Proficiency: Experience with SFDC

• Analytical Skills: Ability to parse sales data and metrics to inform strategy and drive performance improvements.

• Leadership Skills: Demonstrated ability to lead, mentor, and motivate a team, fostering a collaborative and high-performance culture.

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams.

• Problem-Solving Abilities: Exceptional problem-solving skills, with a proactive approach to addressing challenges and implementing solutions.

• Attention to Detail: High level of accuracy and attention to detail in managing data and executing processes.

• Customer Focus: Dynamic commitment to providing exceptional customer service and building lasting client relationships.

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.