About 3E:
We are a mission-driven company with the purpose to enable a safer, more sustainable world!
3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.
Are you ready to shape the future? Come join us!
About the Role:
We are looking for a Senior Manager, Presales to lead and oversee our global team of solutions advisors and engineers to deliver exceptional customer service and drive the adoption of company products and services. In this role, you'll use your leadership experience to manage day-to-day team operations, develop strategies to achieve organizational goals and foster a culture of continuous learning and collaboration. You will serve as a key liaison between our clients, sales, and product teams to ensure alignment with revenue goals and overall satisfaction of subject matter expertise support.
The preferred location for this role is near our Bethesda, MD office, but we are also open to candidates located within the Eastern time zone in the US.
What You'll DoTeam Leadership and Management: Recruit, train, and mentor a global team of Solutions Advisors to achieve performance goals. Conduct regular performance evaluations and provide actionable feedback. Foster a collaborative and motivating team environment.
Strategic Planning and Execution: Develop strategies and implement tools and tactics to meet revenue targets. Analyze customer feedback to identify trends and inform business decisions. Align team activities with broader organizational objectives and key performance indicators (KPIs).
Client Engagement and Support: Serve as an escalation point for complex client issues and ensure resolution. Work closely with clients to understand their needs and coach the team to provide tailored solutions. Coordinate with sales and product teams to communicate client insights and priorities. Support engagement personally for highly strategic clients.
Operational Oversight: Manage team workflows to ensure efficient and timely delivery of services. Monitor and report on team performance metrics and SLAs. Ensure adherence to company policies and procedures.
Collaboration and Communication: Partner with internal stakeholders to identify opportunities for product improvements to drive revenue. Facilitate knowledge sharing across teams to drive innovation and best practices. Represent the Solutions Advisor team in organizational meetings and initiatives. What Makes You A Great FitRequired: At least five (5) years of managerial experience successfully leading customer-facing teams such as sales, solutions advisory, pre-sales, or similar functions.Proven track record of driving revenue growth Demonstrated ability to guide teams toward achieving strategic goals, fostering collaboration, and delivering exceptional customer outcomes.Excellent communication and organizational skills to work effectively in a global, cross-functional, and fast-paced environmentAbility to travel up to 20% of the time for internal and external meetings.
Strong Pluses:Bachelor’s degree in business administration, Management, or a related field Experience leading or managing a sales or solutions team in the EHS or SaaS spacesExperience leading a globally distributed teamPay Transparency:
The anticipated salary range for this position is $130,000 - $140,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an
equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to
recruiting@hr.3eco.com
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
