Match score not available

Web3 Marketing Associate (Remote)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

New York (USA), United States

Offer summary

Qualifications:

2+ years in client services operations, Agency experience required, Strong understanding of digital marketing, Proven track record with client relationships.

Key responsabilities:

Deliver on-time client work
Oversee operations of strategic client accounts

Serotonin Marketing & Advertising Startup https://serotonin.co/

11 - 50 Employees

See all jobs

Job description

Who is Serotonin

Serotonin is the top go to market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, Serotonin has supported over 300 clients in consumer tech, web3 infrastructure, digital assets, venture capital, and AI since its launch in 2020. Delivering end-to-end go-to-market solutions across all major marketing channels—including public relations, growth marketing, on-chain analytics, content, research, social, and design—Serotonin accelerates global innovation. At the core of our business is the Serotonin Platform, serving as a central nucleus for the web3 ecosystem, connecting builders and founders with essential resources to drive business growth.

About the role

Serotonin is seeking a Marketing Associate to join our team as a strategic operations specialist responsible for increasing operational efficiency and thus profitability for new and existing clients across teams. This person has a proven track record of creating smooth operations & processes for marketing teams. They will be responsible for organizing, task shepherding, and setting deadlines for all client projects. They will also be overseeing operation and team bandwidths, while working in concert with a strategic lead on client accounts to ultimately ensure delivery of key deliverables. This position reports directly to one of our Sr. Marketing Directors.

Responsibilities

Ultimately responsible for on-time delivery of client work

Oversee operations of strategic client accounts including project management, document management, timelines, resource allocation, and profitability analysis

Manage a tight client operations process, from kickoff to closure

Actively work with a Sr. Marketing Director on their accounts to determine project management needs

Sets deadlines, keeps project management software up to date, follows up with internal and external teammates to maintain operational efficiency

Shepherd the internal team to maintain deadlines

Second responder for client channels

Own agendas & notetaking for client meetings, determine next steps, send agendas before and recaps after meetings for all parties

Own weekly updating of OKR’s, KPI’s, and meeting agendas

Create monthly client business reviews

Distribute major strategic documents to Marketing Directors and / or strategic advisors

Flag any and all delivery issues to leadership team for input / problem solving

Requirements

2+ years of experience in client services operations within marketing