Career Opportunities: Seasonal Customer Service Representative (389851)

Foundever™

Join the Foundever team and make a meaningful impact! As a valued member of our team, you'll deliver exceptional personalized service across various channels like phone, email, and video messaging. You will be supporting a well-known phone and cable provider while addressing inquiries, troubleshooting issues, and sharing product and service information. Become part of our dedicated team today!

If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role.  

Currently, Foundever is able to extend employment offers to candidates located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, MI, MN, MS, MO, NE, NV, NM, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, WI, and WY. 

Core Responsibilities

• Handle inbound customer service calls 

• Understanding and striving to meet or exceed metrics while providing excellent customer service  

• Drive customer satisfaction through voice, chat and email while providing empathy and offering helpful solutions  

• Ongoing training and skill development 

Qualifications

• Excellent listening and communication skills both written and verbal
• Previous experience with technical customer service support an asset
• Ability to multitask and navigate between screens efficiently while assisting customer
• Strong communication and computer skills
• Quiet and distraction free workspace
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check

Work withs us and Enjoy

• Pay: $14/hr 

• 100% Paid Professional Training 

• Employee Assistance Program (EAP) 

• Employee discounts 

• Referral bonuses 

• Internal Mobility (84% of our managers are promoted within) 

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.