Customer Service and Reservations Team Leader - GTO - Q125

Customer Service and Reservations Team Leader

Responsibilities and Duties:

- Overseeing the operations of our remote workers (our enquiries and bookings teams).

- Ensuring that our clients receive the highest level of customer service.

- The Team Leader will also act as the first point of contact for the teams, revising their work (communication with

clients, quotations and bookings), answering their questions, giving advice and assisting with

any escalated issues, including contacting clients directly if required.

- The Team Leader will be responsible for the supervision of up to 10 team members including annual leave, absence, training and development.

Qualifications and Skills:

- Minimum of 2 years experience in a Customer Service/Reservations Team Leader or similar

role.

- Proven skills in leading, developing and motivating team members.

- Ability to take ownership of escalated issues and provide solutions for these.

- Punctual, organised and detail focused.

- Self-motivated, able to work to targets and use own initiative.

- Ability to prioritise workload and effectively manage time.

- Flexible approach and professional, can-do attitude.

- Ability to work accurately and consistently deliver work at a high standard.

- Good team player who can work autonomously and be proactive in supporting team

colleagues.

- High standard of spoken and written English and Arabic along with good numeracy skills.