Program Manager Associate EU (Freelance contract)

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG (Good Game), UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans, and heroes.

We’re looking for an Associate Program Manager to join our team and help drive key initiatives for FPL (Faceit Pro League) across your region. This entry-to-mid-level role is perfect for someone with a passion for esports, competitive gaming, and product management, who is eager to learn and make a meaningful impact. You’ll support the coordination and execution of regional programs, working closely with cross-functional teams to ensure FPL delivers a world-class experience for players.

In this role, you’ll be a key part of the team, helping to track initiatives, gather and analyze player feedback, monitor player behavior, and ensure the product meets local needs.

What you will do:

Assist in Program Planning & Execution

• Support Program Management: Assist in the planning, coordination, and execution of regional programs aimed at improving the player experience, product features, and community engagement.
• Track Milestones: Help ensure that programs are executed on time, on budget, and according to specifications. Monitor timelines and flag any potential delays.
• Coordinate Cross-Functional Teams: Collaborate with internal teams (Product, Engineering, Marketing, Social Media, etc.) to ensure alignment and support in achieving regional goals.

Data Collection & Reporting

• Survey Implementation: Help design and distribute surveys to gather player feedback on their experiences, concerns, and suggestions.
• Analyze Feedback: Assist in analyzing survey results and player data, identifying trends, and providing insights to inform program decisions.
• Engagement Tracking: Monitor player engagement metrics (e.g., participation, retention, matchmaking activity) and assist in preparing regular reports on regional health.

Regional Player Engagement & Support

• Assist in Player Support: Help monitor player feedback, concerns, and disputes, ensuring that players feel heard and that any problems are addressed in a timely and professional manner.
• Onboarding Support: Help manage new player induction processes, ensuring they are familiar with FPL, the platform, and how to get the most out of their experience.
• Relationship Building: Assist in building strong relationships with players by conducting check-ins and providing support throughout their competitive journey.

Behavioral Monitoring & Program Improvement

• Monitor Player Behavior: Assist in tracking player behavior to ensure adherence to FPL’s behavioral standards, helping to log and report any concerns.
• Identify Issues: Help spot potential issues in the player experience (e.g., declining engagement, rising complaints) and support the team in addressing them effectively.
• Support Rule Enforcement: Assist in ensuring fair enforcement of FPL rules, working with the moderation team to maintain a positive, competitive environment.

Content & Stream Support

• Content Collaboration: Assist with content creation by identifying key moments from streams (e.g., VODs, highlights) and working with the Social Media Team to share this content with the community.

Program Communication & Documentation

• Internal Communication: Support communication between regional teams and other departments, ensuring that all stakeholders are informed about ongoing programs, challenges, and successes.
• Documenting Processes: Help document workflows, standard operating procedures (SOPs), and best practices for regional initiatives, ensuring consistency across programs.
• Player Communication: Assist in crafting clear, concise messaging to players regarding updates, new initiatives, and important information relevant to their experience.

Requirements

• 2 Years of Experience: 2+ years of professional experience in gaming or esports, ideally within creator or community-related position
• Knowledge of key Game Ecosystems: Strong knowledge and understanding of Counter-Strike and/or Overwatch 2 ecosystems
• Strong Communication Skills: Clear, concise written and verbal communication skills. Comfortable working with internal teams and communicating with players in a professional and empathetic manner.
• Analytical Mindset: Basic knowledge of data analysis or experience with tools like Excel/Google Sheets to track and report on player data and feedback.
• Organized & Detail-Oriented: Ability to manage multiple tasks and prioritize effectively, with strong attention to detail and follow-through.
• Team Player: Collaborative, with the ability to work across functions and manage relationships with different teams and stakeholders.

Preferred Skills:

• Experience with Esports Platforms: Familiarity with FACEIT or similar competitive gaming platforms is a plus.
• Project Management Tools: Experience with tools like Jira and Monday.com
• Agile Methodology: Basic understanding of Agile project management practices is helpful.
• Established network: Having an established network of players and creators that you can utilize.

NOTE: this role is freelance role, we dont provide employment contract.