Clinical Quality Specialist

About SonderMind

At  SonderMind,  we  know  that  therapy  works.  SonderMind  provides  accessible, personalized  mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical  outcomes.  To  enable  our  clinicians  to  thrive,  SonderMind  defines  care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

The Clinical Quality Specialist  will design, implement, and monitor programming to support clinicians delivering high quality client care, from matching through tracking outcomes.  This person will use data-driven decision making to iterate and build toward increased effectiveness. This is a highly cross-functional role offering clinical support to multiple internal operational teams as well as clinicians.

What you will do

• Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to create end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows.
• Responsible for monitoring, tracking, and responding to clinical adverse events. 
• Assist with identification, monitoring, and interfacing with outliers in our provider group.
• Conduct clinical reviews of clinicians joining SonderMind. 
• Work alongside the Clinical Quality Director to ensure we are enabling and ensuring evidence-based practices (including measurement-based care) are utilized effectively.
• Contribute to clinical research development related to delivering high quality clinical outcomes.

Required Experience

• Master’s degree in social work, psychology, or counseling 
• 5+ years clinical experience as a licensed therapist
• 2+ years experience with cross-functional, end-to-end project management that drives toward measurable outcomes
• Experience in care coordination/case management/crisis center workflows

Preferred Experience 

• Healthcare technology experience
• Clinical supervisory experience

Our Benefits 

The anticipated salary range for this role will be $72,000- $90,000. per year.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.