Partner Experience Quality Analyst

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a Partner Experience Quality Analyst to our Business Transformation team in Brasil! 

The Partner Quality Team is dedicated to optimizing partner content and enhancing both user and partner experiences on our platform. The team follows structured processes and guidelines to improve written information, photos, and feature accessibility within the app. Additionally, the team works on refining internal processes, including user review analysis and partner categorization, to elevate the overall user journey through Wellhub’s partners.

YOUR IMPACT

• Conduct comprehensive audits of partner profiles (e.g., photos, descriptions, amenities) to ensure compliance with platform standards and deliver a consistent user experience.
• Identify and escalate issues or discrepancies related to partner content, ensuring quick resolution and alignment with quality benchmarks.
• Occasionally engaging with international stakeholders to ensure clear communication, foster collaboration across regions, and strengthen cross-cultural partnerships.
• Monitor key performance metrics, analyze trends, and proactively surface insights to leadership, identifying best-performing regions and areas requiring improvement.
• Support and execute continuous improvement initiatives, optimizing processes across regions for content quality assurance and user reviews.
• Build and maintain tools such as the CRM and other commercial management platforms to streamline operations and foster structured, efficient workflows.
• Develop and implement controls, analysis, and reports to improve team efficiency and scalability.
• Demonstrate a strong mindset for continuous improvement and proactively contribute to creating scalable processes. 
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Proficient in English and Portuguese (written and spoken), as the role involves working with international stakeholders.
• Fluency in other languages such as Spanish, Italian, German, or French is a plus.
• Experience with Zendesk is a plus.
• Demonstrated experience in building business models and conducting sophisticated analyses.
• Independently capable of seeking information, solving conceptual problems, mobilizing resources, and delivering results in challenging situations.
• Strong ability to work collaboratively and effectively with diverse teams across functions, backgrounds, and working styles.
• A keen interest in learning new skills, exploring new projects, and contributing beyond your core responsibilities.
• A genuine enthusiasm for contributing to and enhancing the Wellhub platform.
• Exceptional grammar and verbal/written communication skills to convey information clearly and professionally across stakeholders and regions.
• Strong auditing and content review skills with a focus on accuracy, consistency, and quality assurance.
  

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that proficiency in English and the ability to work autonomously are mandatory requirements.

WHAT WE OFFER YOU 

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs! 

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home. 

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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