At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
We are looking for a Renewal Specialist to track, manage, and maximize renewal contracts. You will be responsible for forecasting, preparing, and delivering renewal quotes to customers, managing timelines and deliverables to ensure on-time renewals, and working cross-functionally with internal teams to support renewal-related activities and ensure customers' renewal requests are met.
Responsibilities:
• Forecast, prepare, and deliver renewal quotes to customers.
• Manage timelines and deliverables to ensure on-time renewals.
• Work cross-functionally with internal teams such as Sales, SalesOps, Order Processing, Billing, and Legal to support renewal-related activities.
• Assist in the creation and execution of nurture campaigns within CS Software.
• Interact directly with customers regarding renewals and account health.
• Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist in managing contractual documentation.
• Develop and analyze reports showing renewal rates and account usage within Salesforce.com and CS Software.
• Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams.
• Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression.
• Help refine the renewal process to increase efficiencies and ensure timely renewals.
• Work with Sales to confirm and maintain accurate and up-to-date customer information and data in Salesforce.
• Assist with various projects provided by management.
• Contact and follow-up with customers and partners to ensure a timely renewal process.
• Periodically report on progress of current contract renewals.
• Cooperate with the sales team and assist in selling renewals and promoting up-sell opportunities.
• Prepare forecasts of contract renewal bookings.
• Demonstrate key functionality to promote up-sells at existing accounts.
Requirements:
• Bachelor’s degree in business, Finance, Marketing, or a closely related field or relevant experience.
• 1-3 years Sales operations, Sales Support, Account Management, Customer Success or related experience.
• Experience leading discussions with clients and/or internal resources to identify, clarify and capture complex requirements and create working solutions.
• Experience with Salesforce.com a plus.
• Proven track record of expanding revenues within existing accounts a plus.
• Demonstrated ability to support customer retention and expansion initiatives.
• Excellent customer service and communication skills.
• High degree of proficiency with MS Office applications (especially Excel and PowerPoint).
• Confidence and excellent negotiation skills.
• Ability to analyze numbers effectively.
• Excellent attention to detail and a commitment to both accuracy and quality.
• Demonstrated ability to work independently as well as in a team environment.
• Proactive and energetic.
• Ability to handle multiple projects at the same time.
• Experience in SaaS software, Finance and Sales field.
• Salesforce experience is a plus.
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
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