Support Engineer

Overview:

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our client is looking for a Support Engineer for a Remote based position in USA. The scheduled will fluctuate and 1 weekend day will be required.

Mission Critical Services for Azure Events is a comprehensive Unified service designed to proactively help Azure customers identify and remediate any risk to executing a successful event, such as issues related to reliability, scalability, and resiliency. In addition, MCSAE provides a fast reactive support experience if the customer does experience any problems.

• Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
• Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
• Help drive customer resiliency and confidence in the Azure platform
• Provide Best Practice recommendation across the entirety of Azure resources based on Customer solutions.
• Articulate, written and spoken, recommendation to leadership and technical level audiences.
• Navigate complex, strategic, high-profile customer event requirements and needs.

• Must have Minimum 5-10 years’ experience with Azure Data Bricks; Azure Data Factory or Cosmos DB, NoSQL Services (any technology that falls in the BI/Data Base).
• Must have Minimum 5-10 years’ experience with Azure Kubernetes Service (AKS).
• Must have Minimum 5-10 years’ experience with App Services, Azure Networking, and Azure VM.
• Should have 3+ years’ experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in Azure platform in a team environment.

Preferred Qualifications

• Microsoft Technology Certifications
• Azure Cloud Technologies
• On-Prem Technologies
• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems.
• Experience with any of the following
  • Azure Data Bricks
  • Container technology and Kubernetes
  • Web App on Linux, Windows IIS, Azure Web Apps or Docker, or related software development platforms.
  • HTML and HTTP
  • Familiarity with LDAP, Security and OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen Configuration)
  • Understanding of container specific networking such as CNI
  • Familiarity with DHCP, VIPs, NAT, DNS
  • Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, netsh, etc.)
  • Knowledge of Microsoft Azure Platform Services

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $45/hr - $50/hr (depending on experience).
• Position Location: Remote (USA)
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year + 1 floating holiday. 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.