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Technical Support Specialist for Internal Platforms

Remote: 
Full Remote
Contract: 
Internships
Salary: 
600 - 43K yearly
Experience: 
Entry-level / graduate
Work from: 
Slovakia

Offer summary

Qualifications:

Experience with Sales force or other CRM is a huge advantage., Good communication skills and analytical thinking., Service oriented and customer focused., Dynamic personality with speak up attitude..

Key responsabilities:

  • Resolving technical questions and issues.
  • Creating and maintaining documentation and manuals.

ING logo
ING Banking XLarge https://www.ing.com/
10001 Employees
About ING
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
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Job description

Job Description
As a Platform Support Specialist at ING Hubs Slovakia, your daily work will be the foundation on which ING builds the rest of our services in pursuit of this purpose. You will be providing broad-ranging support to users to troubleshoot and resolve issues across the organizations’ applications. If you have a keen eye for detail, great customer service skills, and if you love working collaboratively with diverse team members to proactively make your work better every day, then we need you in our team! Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Roles and Responsibilities

  • Resolving tickets regarding technical questions and issues which occurred in the tools
  • Actively supporting the customer in all aspects from problem to resolution
  • Testing and reproducing errors in the tool, analyzing defects in the tool
  • Troubleshooting and solving existing problems/assessing new problems
  • Create and maintain documentation, Working place instructions (WPIs), manuals etc. 
  • Build expertise and knowledge in specific application modules and provide guidance to day-to-day users
  • Actively communicate and coordinate with different support teams to ensure a smooth customer experience 


We hire based on potential. Our greatest expectation of you is that you’re curious and you take ownership of problems and solutions. In return, we’ll back you to develop into an even more awesome version of yourself.
 

Requirements:

  • Active use of English 
  • Dynamic personality, speak up attitude 
  • Common sense
  • Good communication skills and analytical thinking
  • Service oriented, customer focused and always willing to help
  • Working experience with Sales force or other CRM is a huge advantage

Wage (gross)1.488 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot

WellbeING

  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Green benefit – reimbursement for eco-friendly products or services up to 300 €
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start
  • Pet friendly office

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Banking
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportInternal DocumentationSalesforceMicrosoft Dynamics CRM

Other Skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Analytical Thinking
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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