Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144
Senior Designers on the Experience Design team bring a user-centered design sensibility to KeyBank’s client experiences. We are seeking an accomplished, collaborative, and mature UX design professional with wealth management expertise who excels at creating intuitive, strategic designs and at forming and fostering productive, trusted relationships.
Key Wealth supports clients across the continuum from affluent to ultra-high net worth individuals, families, and others. In this role you will have accountability for the UX/UI design of complex, high-visibility user flows and interactions for Key Private Bank, Key Private Client, Family Wealth, and Key Institutional Services. You will be expected to champion design thinking while delivering an incomparable user experience and guiding product design activities that support the Wealth product team.
The successful candidate will be an enthusiastic design advocate who can confidently vocalize an informed, relevant design perspective to design colleagues, digital product and Line of Business partners, and executive leadership. They will be as motivated by optimization and results as they are by design and user experiences. This is a critical role on our Experience Design team within the Client & Employee Experience group that enables Key to deliver exceptional experiences by aligning data-driven action to the needs of our current and future clients and teammates.
COMPETENCIES
- No fewer than 5 years in the UX field with an emphasis on interaction design for web & mobile apps
- Proven UX/UI experience in the wealth management space (Originations and Servicing)
- Familiarity with Envestnet platform strongly preferred
- Experience integrating low-code platforms strongly preferred
- A standout design portfolio representing your design philosophy, problem-solving process, and design outcomes
- Product design leadership that elevates the quality and craft of design for both external customers and internal clients
- Ability to lead the execution of all design interactions and user interface stages from concept to final hand-off to engineering
- Ability to articulate design processes and enable others to develop quality design solutions
- Ability to create prototypes, wireframes, storyboards, user flows, process flows, site maps and other design expressions that conceptualize and communicate design ideas, experiences & interactions
- Ability to facilitate user research and conduct analysis, ideation and design review sessions
- Proficiency in Figma software for design, wire-framing, prototyping, and collaboration
- Experience working in an Agile development process
- Ability to contribute to the maintenance and evolution of the Key Design System
- Proficiency using Confluence/Jira, Miro, Monday.com, and related tools
- Ability to present designs and sell effective design solutions to various stakeholders
- Ability to solve problems creatively and effectively
- Up-to-date with the latest UX/UI trends, techniques, and technologies
- Working knowledge of HTML, CSS, and JavaScript
- Ability to communicate and collaborate with front-end developers and engineers
- Excellent communication skills to collaborate with leadership and client stakeholders
- Team-first approach that prioritizes the success of the design team over one’s own ambitions
- BSc in Human-Computer Interaction, Interaction Design, or related field
ACTIVITIES
- Have primary accountability for all UX/UI design work for Key Wealth
- Provide consistent product design guidance to the UX/UI resources (full-time and contract) required to successfully execute against the established goals and objectives
- Collaborate with Consumer Digital and UX Design Strategists, Product Designers, UX Writers, Product Owners and Engineers to lead the definition and implementation of solutions for product direction and experience
- Facilitate ideation sessions between diverse groups to properly frame complex problems
- Consistently reinforce a user-centered design perspective to the team to ensure designs are relevant to both user needs and business objectives
- Gather and effectively evaluate user requirements in collaboration with product managers and engineers and then translate into design deliverables
- Participate in research activities and have the ability to conduct design validation such as usability testing
- Ensure the development and maintenance of detailed product design documentation
- Ensure that all UX work is anchored in Key’s Design Thinking framework and curriculum
- Ensure that designs adhere to established KeyBank and Key Wealth Brand Guidelines, Style Guides and the Key Design System
- Present and defend designs and key milestone deliverables to peers and executive level stakeholders.
- Anticipate and address UX and interaction design problems
- Work closely with development teams to ensure that design specifications are properly constructed, tested, and implemented
- Advocate for Design Thinking, Key Studio and CX+EX principles across the organization
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $120,000 to $130,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date: 02/28/2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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