CIS Implementation Consultant
Systems & Software - Remote
Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented professional that provides outstanding customer service, has excellent deductive abilities, and thrives on delivering project milestones in a fast-paced environment.
Utilizing industry best practices, methodologies, and process controls, the Implementation Consultant will be responsible for working with a project team to deliver enQuesta CIS solutions and associated value-added services to both new and existing customers. This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.
The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.
This remote role welcomes candidates anywhere in Canada and the US in the EST timezone. This role requires up to 25% travel in North America. A valid passport is needed for the travel.
What will be your impact?
Define and understand client business requirements; interpret and apply the information within the scope of the project
Configure the software using workflow and business rules to allow clients to conduct their business processes
Work with data conversion specialist to achieve a smooth transition of legacy data
Train the end-users in how to use the software in both remote and classroom-led sessions
Be adept on the functionality and capabilities of the software, making enhancement requests to our product development team when appropriate
Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
Provide CIS subject matter expertise and consulting services for one or more projects teams assigned to new customer implementations, upgrades, and quotes
Participate in discovery sessions with clients to establish “As-Is” and “To-Be” processes and produce documentation as required
Assist data conversion resources with data mapping and validation
Draft and execute software testing based on best practices and customer requirements
Document training materials and effectively train the end-users
Serve as a customer advocate and facilitate communication with other internal departments
Provide support during customer testing, production implementation and beyond
What are we looking for?
Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience
5+ years of CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen is a plus.
Experience with electric rate configuration, implementation, ongoing maintenance in a CIS billing system
Experience with MDM system(s) with emphasis on billable read workflows
Excellent customer service and oral/written communication skills
Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively
Demonstrated ability to listen and interpret requirements, recommend solutions and drive/participate in business process analysis sessions with customers
Detailed-oriented and conscientious about meeting expectations
Positive, proactive, and action-oriented attitude and approach
Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
What we can offer:
Location/Travel
This opportunity can be performed remotely or from our office in Winooski, VT. Occasional project-related travel may be required (<25%).
About Systems & Software:
Since 1973 it has been our unrelenting mission at Systems and Software to provide quality customer information system solutions to municipal and investor-owned utilities. To achieve that mission, we fully understand the importance of a committed, engaged group of developers, implementers, and support staff. Click here (https://www.ssivt.com/) to learn more about Systems and Software!
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
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