Salesforce Development Specialist

Job Summary:

Designs and prepares reports, dashboards, and summaries for statistical analysis and planning purposes. Analyzes business issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns.

Principal Responsibilities:

• Collects, compiles and analyzes data from various databases and performs statistical analysis for internal customer groups.
• Develops reports and/or creates dashboards providing financial related information needed to make informed business decisions.
• Designs, creates and implements templates to collect, display and analyze data for assigned projects
• Communicates complex data in comprehensible ways. Evaluates information from multiple sources and clearly indicates quality of final analysis.
• Develops reports and other tools to deliver internal company information enabling business users to make informed decisions.
• Gathers, aggregates models, and analyzes information from multiple external sources regarding company financial performance, customer insights, competitor profiling, competitive threats, potential product or technical expansion, industry trends and other such business intelligence aspects.
• Establishes standards and procedures for a variety of processes, conducting business analysis resulting in detailed creation and maintenance of business process mapping, requirements and training materials documentation.
• May participate in or lead project teams.
• Identifies, investigates and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Other duties as assigned.

Job Level Specifications:

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
• Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

Work Experience:

• Typically 3+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

• Position may require the ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.