Marketing Operations Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the Company:

Global Payments Inc. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our more than 4.6 million customers, including 1,500 financial institutions and 4,000 technology partners in 100 countries. Our technologies, services, and team member expertise allow us to provide a broad range of solutions that enable our customers to operate their businesses more efficiently across a variety of channels around the world.

The Merchant Solutions division enables businesses of all sizes to securely accept card, check, and digital forms of payment. Unlike some payment solution providers, we manage end-to-end processing of the payments. We also provide specialty point-of-sale and integrated business management software that is industry-specific, with analytics, marketing customer engagement, employee/worker management, payroll, and reporting services for our business customers.

Our Marketing Vision:

The marketing function of Global Payments is responsible for Brand, Product Marketing, Growth, and Revenue Performance for Merchant Solutions. Our Revenue Marketing team’s vision is to drive growth by putting the customer at the front and center of everything we do and to be accountable for driving the best outcomes for our customers, employees, and business. We aim to understand the customer experience from their first engagement with us through their entire relationship and to constantly drive improved value to them. 

Job Summary:

The Marketing Operations Manager will streamline workflows, oversee budgets and procurement, and support cross-functional initiatives to ensure operational efficiency. Responsibilities include managing POs, tracking agreements, developing training modules for tools like Wrike, and preparing presentations and reports for leadership. This role requires excellent organization, attention to detail, and effective collaboration across teams.

Responsibilities:

Project and Initiative Support

• Wave Initiative Management:

  • Track and manage upcoming and late milestones for Wave initiatives.

  • Provide weekly status updates to stakeholders.

  • Adjust financial projections to reflect changes in actual outcomes.

• Cross-Functional Projects: Lead smaller cross-functional initiatives, such as intake process improvements and workflow refinements, that don't fall directly under a single team.

• Ad Hoc Projects: Support leadership with operational expertise on miscellaneous projects.

Change Management

• Process Documentation: Create and maintain detailed records of workflows (RACI), systems, and tools, ensuring clear knowledge transfer and continuity.

• Training and Education: Partner with the training team to provide necessary operational knowledge and guidance to new and existing team members.

Strategic Coordination

• Workflow Optimization: Identify inefficiencies across the Marketing Operations teams and implement streamlined workflows to improve productivity and collaboration.

• Process Alignment: Partner with team leaders to ensure all operational processes align with overarching marketing goals and objectives.

• Cross-Team Collaboration: Facilitate coordination across teams to manage overlapping priorities and drive seamless execution.

• Stakeholder Engagement: Prepare reports, Google Slides, and presentations for executive 

Budget and Procurement Management

• PO Approvals: Review and approve purchase order (PO) requests in Ariba, ensuring all requests align with approved budgets and financial guidelines.

• Procurement Oversight:

  • Track new agreements through the procurement process, ensuring timely completion and compliance.

  • Facilitate approvals through the Strategic Spend Committee.

  • Engage the appropriate stakeholders for risk review processes to mitigate operational risks associated with new agreements.

• Budget Tracking: Monitor and report on expenditures and financial variances, updating leadership as actuals differ from planned figures.

Technology and Tools

• Training Development: Collaborate with the training group to develop training modules for Wrike and creative briefs, ensuring they address the needs of both Creative Services and marketing stakeholders.

Requirements:

• Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: No specific field; Combination of relevant training and/ or experience in lieu of degree

• Typically Minimum 10+ Years Relevant Exp

Preferred:

• Experience of managing marketing service or marketing agency activities. 

• Salesforce and email automation experience. 

• Payments industry experience.

Our Core Values:

• Passion: We are deeply committed to serving our customers and supporting our team members and communities

• Care: We are kind, compassionate, inclusive and empathetic

• Accountability: We are trusted to always do the right thing and are responsible for our outcomes

• Excellence: We deliver outstanding quality in all that we do with a high degree of integrity, pride, and professionalism

• Ingenuity: We are solution-oriented and innovation-focused

Diversity and EEO Statements

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.