Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Helpdesk Agent (GIFT City)

Remote: 
Full Remote
Contract: 
Internships
Work from: 
India

Offer summary

Qualifications:

Understanding of computer and networking concepts, Excellent communication skills in Hindi and English, Customer-facing experience, Self-motivated with strong attention to detail.

Key responsabilities:

  • Provide first-line customer support
  • Troubleshoot and resolve customer issues

The Hashgraph Group logo
The Hashgraph Group http://www.hashgraph-group.com
11 - 50 Employees
About The Hashgraph Group
The Hashgraph Group (THG) is a Swiss-based international business, venture capital, and technology company that operates exclusively within the Hedera ecosystem, specialized in venture building programs and strategic investments aimed at enabling entrepreneurs, enterprises, and governments to adapt and compete in the Web3 economy.THG brings specialist expertise in the design, development, and deployment of enterprise-grade solutions and decentralized applications on Hedera through its team of qualified professionals and Hedera-certified engineers, including operating multiple co-investment venture studios.Dedicated to driving innovation within the Hedera ecosystem, THG is enabling and providing professional and technical expertise, with the aim to develop opportunities for enterprises in the global Web3 economy.
See all jobs

Job description

Your mission
About us
The Hashgraph Association (THA) is a global organization headquartered in Switzerland and is a part of the Hedera Hashgraph (“Hedera”) ecosystem.
Hedera is a revolutionary proof-of-stake public Distributed Ledger Technology (DLT) network that is fast emerging as the gold standard in DLT for enterprise-grade solutions and decentralized applications (dApps). Hedera is governed by a council of the world’s leading organizations - which include Google, Boeing, IBM, Dell, Deutsche Telekom, LG, Abrdn, London School of Economics, to name a few.
THA works closely with enterprises, startups, governments, academic and training institutions around the world to deliver financing, custom-design solutions, professional training and innovation programs, aimed at accelerating the development and utilization of the Hedera Hashgraph network.
As we undergo rapid expansion, we are establishing offices in strategic locations worldwide. We are currently seeking a Customer Support Associate based in Ahmedabad, India based in our Gift City location. This role will report directly to the Service Desk Manager,and the role will be ​hybrid.

Your profile
The Customer Support team works to ensure that the effort put in by others with regards to the technology and the future of the Internet is not undermined through poor support and customer experience. As a Customer Support Associate, you are responsible for the front-line support and resolution of customer issues and requests. As the voice of the customer, you will advocate for them and be responsible for providing updates when issues are escalated. As technology and ecosystem evolves, you will need to learn, adapt and own your career and the path you choose to take. Join us in our journey to shape the future of DLT and Web3 technology.
In the role, you will:
● Providing frontline (1st line) customer support where you use your knowledge and Standard Operating Procedures (SOPs) to troubleshoot and resolve issues and requests.
● You provide support to customers across all support channels, i.e. email, phone, chat working as a team to maintain customer service levels and satisfaction (SLAs).
● Use a ticketing system to record all work and activities.
● You can respond to an emergency event (high impact incident) by escalating appropriately and collaborating with other teams and stakeholders through to resolution.
● You can select which solution (SOP) best solves an issue or request when presented with multiple options.
● You contribute to the development of SOPs and improvement efforts.
● You ensure that all work is carried out to a high standard and complies with all policies and guidelines.

What we’re looking for:
● Understanding of computer and networking concepts.
● Excellent communication (written & verbal) and interpersonal skills.
● Excellent communication (written & verbal) ​in both Hindu and English
● Excellent customer facing skills / customer focus. Is sensitive to the customer needs and can develop effective relationships.
● Keeps others informed and contributes to the performance of the team, department or company.
● Self-motivated and able to work alone as well as part of a team.
● Able to prioritize in a complex, fast-paced environment.
● Curiosity and a willingness to train and learn new skills.
● A high attention to detail. An ability to see the gaps and suggest solutions.
● Demonstrates strong initiative (is proactive) and motivation with the ability to learn quickly and produce results.
● Flexibility in working hours and shift patterns to provide cover for operational requirements.

Why us?
What we offer
● A unique opportunity to be a part of the world’s leading DLT ecosystem
● Significant career growth potential in a fast-growing sector
● Working with colleagues and on projects across the globe
● Open and direct communication, flat structures
● Flexible working hours
● Competitive salary package

Apply for this job
About us
The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.

frameborder="0">

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Standard Operating Procedures DevelopmentCustomer SupportProgramming ConceptsCustomer CentricityNetworking Basics

Other Skills

  • Troubleshooting (Problem Solving)
  • Detail Oriented
  • Curiosity
  • Social Skills
  • Self-Motivation
  • Communication
  • Time Management
  • Teamwork
Are you interested?

Related jobs

See more jobs