At The Mission Continues, we empower veterans to continue their service and empower communities with veteran talent, skills and preparedness to generate visible impact. We’re investing in veterans, equipping them with the tools and resources to lead a growing veteran volunteer movement. Through networks, training, and pathways, veterans can continue to serve while creating meaningful impact in under-resourced communities.
THE OPPORTUNITY
The Coordinator, Platoon Operations, will support Platoon Operation Managers and will help ensure that data and communications align with TMC standards and contribute to the overall efficiency of the team. This role collaborates with Platoon Operations leadership to assess volunteer needs and develop innovative ideas, ensuring a positive and impactful experience for volunteers.
This role is full-time, temporary employment, at-will, and does not give you rights to a permanent staff position at The Mission Continues. The scheduled end date will be four months following the start date. On or before a month prior to the end date, The Mission Continues will evaluate whether to extend terms or transition to permanent employment. As a temporary employee of ours, you are eligible and encouraged to compete for ongoing or renewable positions for which you are qualified. What else? You will be eligible to join The Mission Continues' health benefits plan. Includes full medical, dental, vison and life insurance coverage and voluntary retirement plan. You will receive paid holiday time off (Memorial Day, Juneteenth, Independence Day, Labor Day, etc.), but you will not be eligible for paid vacation. Instead, you will receive 2 personal days. Your sick time will be prorated from your start date through the end of the term of temporary employment.
This individual will work remotely but is required to reside in either Atlanta GA, Washington DC, Miami or Fort Lauderdale FL, and/or St. Louis MO. While there will be platoons in your city, you will support a team of platoon managers remotely and will need to build the relationships and tools to ensure that they are supported and able to work independently, all while maintaining alignment with the values and mission of the organization.
WHAT YOU WILL BE DOING:
Support Platoon Volunteer Operations (75%)
- Support the veteran volunteer experience by adding value to implementing operational improvements, screening volunteer applications.
- Support the volunteer process by implementing operational improvements and monitoring for volunteer compliance with program requirements, such as tracking training tracking and documentation review.
- Support in-person and virtual logistics for volunteer onboarding and training.
- Provide guidance and resources to Platoon Operations Managers and platoons to enhance their social media presence, ensuring consistent and effective communication of activities and events.
- Maintain and manage accurate tracking of storage, volunteer records in Salesforce and other data sources.
- Create and update operational materials, manuals, and resources as needed.
- Ensure clear and consistent communication with volunteers and the Platoon Operations team.
- Provide ongoing support to volunteers through managing the platoon operations support inbox.
- Support Platoon Operations Managers with Salesforce Data entry to ensure accurate and timely record keeping.
Contribute to Cross-Functional Project Teams (20%)
- Serve as a project contributor on the platoon operations cross-functional project team(s), working alongside MarCom, Tech and regional colleagues to build out deliverables related to veteran volunteer experience.
- Example project deliverables include: Asana updating, Salesforce data entry, Communication Templates, Volunteer training agendas, Volunteer training attendance trackers, Volunteer progress trackers, Internal process documentation
- Assist Managers or the Director, Platoon Operations with special projects and assignments and take on any other responsibilities not specifically identified above on an as needed basis.
WHO WE ARE LOOKING FOR:
- At least 1-2 years of work experience; preferably in volunteer management and program management.
- Get things done through effective planning, prioritization, project/team management, and follow-through.
- Commitment to continuous learning and improvement and comfortability seeking out, receiving, implementing, and sharing constructive feedback.
- Strong ability to collaborate effectively and cross-functionally with teammates.
- Unwavering customer service orientation with the ability to stay committed to finding solutions when challenges arise.
- Strong communication and facilitation skills with the ability to present ideas in a concise, clear, engaging way, and adapt the approach to meet the needs of a variety of audiences.
- Natural problem solver at the systems level with the ability to thrive in the gray, while being excited about and able to convert that gray into black and white.
- Ability to tackle challenges and unfamiliar scenarios head-on with a solutions-oriented, flexible, and curious approach. You are willing to try new things and actively seek to understand multiple perspectives.
- Proficiency in Microsoft Office applications and familiarity with database operations.
- A passionate, culturally competent individual who can successfully work with diverse groups and individuals regardless of race, gender, income, identity, sexuality, disability, and veteran status.
PREFERRED QUALIFICATIONS:
- Military service a plus
- Experience in community-facing organizations a plus
TRAVEL REQUIREMENTS
Willingness to travel locally to support coaching opportunities and service in your community. National training and events can be expected to require 2-7 days in cities across the country and are based on team and staffing needs. Multi-day and/or weekend travel will be required for program event dates, flex time is available.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to move on uneven terrain; carry objects; sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. During events, employees are expected to be able to move around a job site and carry up to 50lbs. If you require a reasonable accommodation in the employee selection process, please direct your inquiries to Manager of Talent Acquisition & Onboarding.
If the above speaks to you, we’re excited to learn more about you! The Mission Continues recognizes that diverse employees, veterans and supporters are critical to our workforce and mission. We are committed to fostering an inclusive workplace where all team members are valued and have the opportunity to reach their full potential. We want a team that reflects our diversity, so that we can approach every mission with integrity, compassion and authenticity. Compensation is competitive and is commensurate with experience. The Mission Continues offers exceptional medical, dental, vision, life and long-term disability benefits for all team members. All successful candidates for this position will be required to submit to a criminal background check.
