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Customer Service Rep - Customer Service - Junior

extra holidays

Remote:

Full Remote

Contract:

Experience:

Mid-level (2-5 years)

Work from:

Offer summary

1-3 years of customer service experience, Experience in retail or call center, Recent college graduates accepted, None.

TalentBurst, an Inc 5000 company Human Resources, Staffing & Recruiting Large https://www.talentburst.com/

1001 - 5000 Employees

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Customer Service Representative
Framingham, MA/Fully remote
3 + Months with a high possibility of extension

Work Schedule: Friday-Tuesday 9am-5pm EST
3 months with potential to extend or convert
Contract to perm talent only (If converted, looking at an hourly pay rate of ***/hour)
45 Minute interview (first 30 mins with two team members and second 15 mins with two team members)
Shortlisting top 15 resumes for HM to review

Referred Experiences:

Minimum experience required to perform this job.

JOB SUMMARY

Answer toll free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments.
Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels.
Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.

Duties and Responsibilities:

Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.
Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.
Promote a positive Company image in support of Customer Service objectives and mission statement.
Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
Special projects/duties as assigned

Skills required to perform this job:

Typing Skills

Social Media Moderation Experience Preferred
Ability to Separate Emotion and respond objectively
Works well in a team environment
A min requirement for WIFI speed-high speed connection
Need quiet workspace, free of background noise, and good for video meetings/chats.

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