Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

IT Application Support Technician

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Portugal

Offer summary

Qualifications:

2+ years of experience in IT support, IT Support Technician course or similar, Fluency in English, both spoken and written, Excellent analytical and problem-solving abilities.

Key responsabilities:

  • Support and maintain IT systems
  • Troubleshoot application errors and performance issues

Imaginary Cloud logo
Imaginary Cloud http://www.imaginarycloud.com
51 - 200 Employees
About Imaginary Cloud
We design technology that is built to scale. Our proprietary development processes guarantee reliable, user-centered solutions that drive seamless digital transformation for Enterprise and Scale-up companies. We helped build & launch more than 300 web & mobile applications worldwide together with industry leading clients and have been awarded in 2020&21 as Top 100 Fastest Growing and Top 1000 Global Company by Clutch. Offices: PT,UK,US. Our purpose is to champion a human-centric world, that is why we put our people first, always. We have a respectful and caring culture, where people can grow and learn in a flexible work environment (4.8 Glassdoor rating), that is why we have been awarded Best Workplace Europe, #2 Best Place to Work in Portugal, Best Quality of Life. Check out our benefits: - Remote-first company - Flexible working hours - Global projects with industry leading clients - Career plan with strong growth potential - Health & Dental insurance - Paid sick days - Informal environment - Team events - Caring, respectful and human-centric culture - Comfort budget Our processes, tools and tech stack: - We follow an Agile process, based on a Scrum methodology, we focus on delivering new features within short time frames and answering quickly to change. - Our UX/UI Designers work with the right tools like Figma, Adobe's suite and Webflow. - Our Developers work with a wide tech stack like React, ReactNative, Angular, Vue.js, Node.js, Ruby on Rails, Python, Django, AWS, iOS, Android, and Docker. Awards: - FT's 1000 Europe's Fastest Growing Companies (2023 and 2024) - Best Workplace Europe (2022) - Best Quality Life and Best Workplace Portugal (2022) - Top B2B Company in UK by Clutch (2021) - Best App Design Award by DesignRush (2021) - Top Design Firms by Clutch (2021) - Top Web Development & Top Financial App by Techreviewer (2021) - Top 100 Fastest Growth Company by Clutch (2020) - Top 1000 Clutch Global Companies (2020)
See all jobs

Job description

If you're passionate about technology and ready for a challenge, join our team of talented individuals and show your technical skills, creativity, and drive for impact.

You'll work with the best in the industry in a supportive, happy, and human-centric environment, making seamless technology. That’s why we were recognized as Best Workplace® in Europe (medium companies), Best Quality of Life Company® and the 2nd Best Great Place to Work® in Portugal by Great Place to Work®. See for yourself by checking our Glassdoor reviews.

What exciting projects will you have to make an impact and work on?

At Imaginary Cloud, our work improves and simplifies people's lives by creating easy and intuitive digital products. Our day-to-day tasks include development, problem-solving, management, and human interaction.

Together, we will drive innovation by creating innovative projects for some of the best companies around the world. You'll be able to grow as you engage with multidisciplinary teams, multiple industries, and projects, overcoming the many challenges that will test and build your skills.

Here's an overview of the technical skills you'll likely have to embark on our team:

  • 2+ years of working experience in systems support and maintenance environment (L3)
  • IT Support Technician course or similar
  • Excellent analytical and problem-solving abilities
  • Experience with troubleshooting application errors and performance issues
  • Experience with ITIL or Prince2 - namely Incident, Problem, Change and Issue Management processes
  • Ability to quickly adapt to core IT areas, including system operations, network basics, software tools, and programming languages used on web projects
  • A good understanding of Object-Oriented Programming (OOP)
  • Fluency in English, both spoken and written
  • We seek team members who live in Portugal or are willing and legally qualified to live and work there

Get to know our tech stack:

  • Javascript (React.js, Angular.js, Vue.js, Node.js)
  • Ruby / Ruby on Rails
  • Python / Django
  • Git
  • SQL (MySQL / PostgreSQL)
  • Mobile development (iOS, Android, React Native)
  • Linux / Mac OS - command line
  • Automated provisioning tools (Docker / Ansible / Capistrano)
  • NoSQL (Mongo, Redis, etc.)
  • Photoshop / Figma

We want you to feel comfortable here. Get the best of your potential with our benefits:

  • Salary according to your experience and performance
  • Paid sick days
  • Health and dental insurance
  • Comfort budget

What you get:

  • A remote-first company
  • Flexible working hours
  • Global projects with industry-leading clients
  • A human-centric culture that values people and empowers them
  • Informal environment
  • Team events to share knowledge and celebrate collectively
  • Mentoring and performance appraisals for solid growth potential

Does this sound exactly like what you’re looking for? Then apply now, and let's get the conversation started!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

System SupportObject-Oriented Programming (OOP)LinuxRuby (Programming Language)Python (Programming Language)JavaScript (Programming Language)NoSQLMobile Application DevelopmentDocker (Software)SQL (Programming Language)Itilv3Adobe PhotoshopFigma (Design Software)

Other Skills

  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Teamwork
  • Adaptability
  • Problem Solving
Are you interested?

IT Support Specialist Related jobs

See more IT Support Specialist jobs