Senior Frontend Software Engineer, Community Support Platform

The Community You Will Join 

Airbnb’s Community Support Platform (CSP) team is a global business unit that provides support to our community of millions of guests and hosts who embark on trips and participate in experiences around the world every year.

The Command Hub Team in CSP plays a critical role in elevating the customer support experience and automating global CS operations. The team owns the end-to-end platform featuring comprehensive management features and modern web framework, designed to simplify and optimize the development of intelligent UI tools and solutions. Example tools built from the platform include workflow builders that power all Airbnb CS channels and Prompt Studio, which manages LLM prompts.

The Difference You Will Make:

As a senior frontend engineer, you will take the lead on the team’s frontend efforts. You will help shape the technical vision for the platform and deliver flexible, efficient, and scalable solutions. You’ll leverage engineering innovations to drive business success and improve our customer experience

A Typical Day: 

• Drive Command Hub frontend vision and improve its architecture by adopting modern technologies.
• Work with other engineers (frontend and backend) to design and build high quality end-to-end solutions.
• Support product engineering teams to better design cutting-edge web solutions. Help clients onboard new tools to Command Hub Platform.
• Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch.
• Nurture the culture of technical quality from design, through code review, to production operations.

Your Expertise:

• 6+ years of industry experience with a BS/Masters or 4+ years with a PhD and experience in a fast paced tech environment
• Extensive hands-on experience with TypeScript/JavaScript
• Proficiency with React and modern JavaScript libraries
• Strong coding skills, with a solid understanding of data structures, asynchronous programming, and engineering best practices
• Familiarity with error monitoring and management tools (e.g., Bugsnag, Datadog).
• Experience with GraphQL is a plus
• Fluency in HTML, CSS, and related web technologies
• Experience with web tooling building is a plus
• Proven ability to architect and develop solutions for complex, ambiguous problems.
• Passion for continuous learning and staying ahead of web development trends
• Excellent communication skills

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.