ServiceNow Developer and DevOps Engineer

Empowering Connectivity, Ensuring Reliability. 

ServiceNow Developer and DevOps Engineer 

About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for an knowledgeable and customer service oriented ServiceNow Developer and DevOps Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

We are looking for a dynamic ServiceNow Developer & DevOps Engineer to join our growing IT team. This dual role focuses on building and enhancing ServiceNow applications while also driving automation and optimization within our infrastructure using DevOps practices. The ideal candidate will have expertise in ServiceNow platform development, coupled with hands-on experience in infrastructure automation, CI/CD pipelines, and cloud management.  

What you’ll be doing: 

ServiceNow Development: 

• Design, develop, and implement customized ServiceNow applications, including ITSM, ITOM, FSM, CSM and custom workflows. 

• Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, and other platform components to automate processes. 

• Configure Service Catalog, Service Portals, and workflow automation for streamlined service delivery. 

• Integrate ServiceNow with third-party systems via REST/SOAP APIs and manage data imports using Import Sets and Transform Maps. 

• Develop and configure the CMDB (Configuration Management Database) to track assets, CIs (Configuration Items), and their relationships. 

• Build and enhance Performance Analytics dashboards for real-time reporting and metrics. 

• Manage update sets to migrate changes between instances and environments, ensuring smooth platform upgrades and deployments. 

• Collaborate with cross-functional teams to analyze business needs, define requirements, and deliver solutions within the ServiceNow platform. 

DevOps Engineering:

• Implement and manage CI/CD pipelines for automating application deployments and infrastructure changes. 

• Automate infrastructure provisioning and configuration using tools like Ansible, Terraform, or CloudFormation. 

• Develop and deploy scripts for network and infrastructure automation, monitoring, and optimization in both on-premise and cloud environments (AWS, Azure, GCP). 

• Set up and maintain containerization and orchestration platforms such as Docker and Kubernetes. 

• Integrate monitoring tools with DevOps pipelines to proactively manage infrastructure and application health, using platforms like Nagios, Prometheus, or Grafana. 

• Enhance security and compliance by automating policies, patches, and vulnerability management. 

• Work closely with development and operations teams to establish best practices for version control and release management. 

• Monitor infrastructure performance and provide operational support for troubleshooting and incident management. 

Collaboration & Communication: 

• Collaborate with cross-functional teams, including IT, operations, security, and business stakeholders, to implement business-driven solutions. 

• Participate in Agile methodologies, including sprint planning, daily standups, and retrospectives, ensuring continuous improvement. 

• Document processes, configurations, and solutions, ensuring knowledge sharing and operational transparency. 

What you’ll bring 

• 4+ years of hands-on experience in ServiceNow development. 

• 3+ years of experience in DevOps engineering, including experience with cloud platforms (AWS, Azure, or GCP). 

• Strong knowledge of ServiceNow modules such as ITSM, ITOM, ITBM, and CMDB. 

• Experience with scripting languages in ServiceNow, including JavaScript, GlideScript, and AngularJS. 

• Knowledge of ServiceNow platform upgrades, update set management, and instance maintenance. 

• Proven experience with CI/CD tools (Jenkins, GitLab CI, Bamboo) and automation frameworks like Ansible, Terraform, Puppet, or similar. 

• Familiarity with container technologies such as Docker and orchestration platforms like Kubernetes. 

• Hands-on experience with cloud infrastructure management and monitoring in AWS, Azure, or GCP. 

• Knowledge of scripting languages such as Python, Bash, or PowerShell. 

• Excellent communication and collaboration skills. 

• Strong analytical and problem-solving abilities. 

• Ability to work in an Agile environment and manage multiple tasks in parallel. 

• Client-focused mindset with the ability to translate business requirements into technical solutions. 

Education & Certifications: 

• ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) required. 

• DevOps certifications such as AWS Certified DevOps Engineer, Microsoft Certified: DevOps Engineer Expert, or equivalent are a plus. 

About us: 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $90,000-$130,000 

• Thousands of LinkedIn Learning courses 

• Flexible working opportunities 

• Monthly technology stipend

• Competitive benefit packages 

• Maternity and Paternity leave 

• Peer recognition program

• Career development programs