E-Commerce Assistant

This is a remote position.

Part Time, 20 hours per week

• Oversee daily operations of the online store, ensuring products are updated and displayed correctly.
  

• Collaborate with the buying and merchandise teams to ensure timely product availability.
  

• Gather and prepare product images and descriptions for new launches.
  

• Support the eCommerce manager in various projects, including liaising with web development agencies.
  

• Develop and implement promotional plans for the eCommerce platform, ensuring alignment with management, buyers, and sellers.
  

• Handle customer inquiries, order tracking, and provide support as needed.
  

• Engage in basic social media activities to promote products and engage with the audience.
  

• Process invoices, refunds, and other related financial tasks as required.
  

• Monitor website analytics, customer feedback, and vendor inputs to continuously improve the online shopping experience.
  

Requirements

• Prior experience with popular e-commerce platforms such as Shopify, WooCommerce, etc.
  

• Strong written and verbal communication skills.
  

• Ability to multitask and work in a fast-paced environment.
  

• Detail-oriented with a strong focus on accuracy.
  

Highly Regarded Skills and Experience:

• Familiarity with digital marketing strategies and tools.
  

• Experience in customer service or sales support roles.
  

• Ability to analyze website metrics and derive actionable insights.