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Business Analyst - Senior

extra holidays

Remote:

Full Remote

Contract:

Fixed term

Experience:

Senior (5-10 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

Bachelor degree in a technical field, 7+ years experience required.

Key responsabilities:

Manage ServiceNow HRSD implementation
Identify business requirements and design solutions

TalentBurst, an Inc 5000 company Human Resources, Staffing & Recruiting Large https://www.talentburst.com/

1001 - 5000 Employees

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Job description

Title: Business Analyst
Duration: 8 months
100% Remote

Job Description:

The People (HR) Systems team has built a People Service Delivery group to deliver top of class Employee Experiences. This is an exciting opportunity for an experienced People Service Delivery professional to enter and shape the future organization. Reporting to the Director, People Service Delivery, the Sr. Analyst, People Service Delivery, would be an integral part of enhancing our People Service Delivery infrastructure enabled by ServiceNow. They would be involved in content discovery and migration, management of knowledge in our knowledge bases, content and knowledge governance, testing and business readiness activities as we evolve the capabilities and deliver an integrated employee experience to our employees, managers , and People Business Partners globally.
You will drive, influence and collaborate with the People and Technology teams, as well as stakeholders across the organization to identify solutions (tools and processes) that meet business needs and incorporates best practices in the Knowledge and Content Management space.

Education:
o Bachelor degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
o 7+ years experience required

Responsibility level:
• Primary focus will be on being a key product owner of ServiceNow's HRSD implementation.

Skills
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills (Required)
o Expert ability to work independently and manage one's time (Required)
o Expert leadership and mentoring skills necessary to provide support and constructive performance feedback (Required)
o Expert ability to interact with
o Expert knowledge of design techniques and principals involved in production of drawings and models (Required)

Major Job Duties and Responsibilities:
• Identify business requirements, requirements management, technical design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations
• Lead & manage the User Acceptance of designed solutions partnering with technical and business teams
• Support business readiness activities to enable successful adoption of deployed solutions
• Build analytics dashboards to track knowledge usage and content across the platform
• Create a knowledge and content publishing workflow, from initiation, approval and publishing
• Partner with Center of Excellence (COEs) stakeholders on content and knowledge creation, maintenance to ensure the knowledge is fresh and up to date
• Optimizing AI search capabilities using a data driven approach
• Research and implement best practices in delivering a frictionless Tier 0 experience for all employees globally

Competency Questions:
1) Can you describe a recent project where you implemented or managed ServiceNow HRSD? What were the key challenges and how did you overcome them?
2) What dashboards have you built within the ServiceNow Analytics platform
3) Describe how you do requirement gathering for ServiceNow HRSD and your experience working with developers