Online Customer Service Advisor - German Team (UK Based)

Based: Central London (3 days in the office and up to 2 days remote working)

Hours: 37.5 Monday – Friday

Salary: £27,000

Permanent

About

TopCashback is one of the largest cashback sites in the world, dedicated to helping our members save money when they shop. The service simplifies the process of earning cash back on online purchases, supporting over 20 million people worldwide to reduce their shopping expenses and enhance their spending power.

With collaborations with more than 6,000 brands, we operate in the UK, US, China, Germany, France, Italy, Spain, and Australia. Our passion for saving money drives every decision we make, focusing wholly on the needs of our members, to whom we provide an award-winning service. Proudly, we are the recipients of the 'Cashback Site of the Year' award at the Moneyfacts Consumer Award nine times and hold a 4.5 rating on TrustPilot.

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.

With fairness at heart, we‘re committed to being an equal-opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.

The Role

A truly exciting opportunity for a Native level German speaker - We are seeking someone with a roll your sleeves up attitude who genuinely does what is needed even if its outside the main role to really help to drive our growth in a growing market.

You will be responsible for communicating with our German members online, keeping them up to date and providing information about their missing cashback claims. This is done through our Backoffice system.

We will provide all the training you will need, helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call centre environment.

Key Responsibilities

·        Responding to customer support queries through Backoffice, social media sites and email

·        Troubleshooting all queries using a logical approach

·        Working to the set service levels and KPIs.

·        Recognizing any issues and alerting the line managers

·        Delivering excellent levels of customer service at all times.

·       Supporting other members of staff within the team.

Requirements

•      Grammar and written communication skills in both German and English.
•      Problem solving and analytical skills.
•      Professional and hard working
•      Self-motivated and able to work under their own initiative
•      Well organized with the ability to prioritize workload and deadlines
•      IT skills and attention to detail