IT Manager

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

The IT team’s mission at Domino is simple but critical: to empower our developers, engineers, and business units to operate at peak efficiency. We’re here to make technology invisible—seamlessly integrated into everyday workflows so it never gets in the way of productivity.

As part of our team, you’ll play a vital role in managing and evolving all IT systems and processes, from user onboarding and offboarding to tackling day-to-day challenges. We’re looking for a self-motivated IT professional who thrives on variety, embraces both simple and complex tasks, and is eager to make an impact.

Join us, and you’ll be at the center of ensuring our organization runs smoothly and securely, enabling our teams to focus on what they do best while you handle the tech that powers their success.

What your impact will be

• Streamlining IT support and communication: Take ownership of IT Tier 1 ticket resolution while actively monitoring Jira and Slack IT channels to deliver timely and efficient support to our global team
• Enhancing employee experiences globally: Manage end-to-end laptop provisioning and de-provisioning (Mac & Windows) through a third-party provider and internal staff, ensuring smooth onboarding and seamless offboarding for employees across the globe
• Optimizing IT procurement processes: Lead the procurement and management of corporate IT software, equipping teams with the tools they need to succeed
• Elevating onboarding and training programs: Oversee global onboarding and offboarding processes, including creating and delivering IT training to empower employees to work securely and efficiently
• Driving security and accessibility initiatives: Own and manage identity providers, such as Google and Okta, to maintain secure and scalable access for all employees
• Building scalable IT processes: Identify, document, and implement best practices to improve processes, foster efficiency, and support the rapid growth of the organization
• Creating a self-service culture: Develop a robust IT Knowledge Base to empower employees with answers at their fingertips, reducing dependency on support and driving efficiency across the organization

What we look for in this role

• 7+ years of experience in IT, including 3+ years implementing IT management software
• Proven ability to run IT organizations end-to-end in small, fast-paced environments (150–300 employees)
• Advanced expertise with MacOS, Windows, Microsoft Intune, JAMF, SAML/SSO, SCIM provisioning, SPF/DKIM, VPNs, and Azure/MSFT ADFS 
• Security-first mindset: A strong bias toward security and reliability, with the ability to think through edge cases, plan for contingencies, and ensure ongoing system maintenance and stability
• Proactive process innovator: Experience identifying and implementing IT best practices, with the vision to continuously improve and future-proof IT systems for a growing, global organization
• Strong communicator and collaborator: Exceptional teamwork and communication skills, with the ability to partner across teams and ensure IT supports all business functions seamlessly

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work 
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

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