Senior, Process Optimization

WHO YOU’LL WORK WITH

The Digital Process Optimization (DPO) Team under Nike Consumer, Product, Brand, & Marketplace (CPBM) Operations transforms operational processes through innovative digital solutions.  In the Senior, Process Optimization role, you will partner with cross-functional teams to design, implement, and optimize process automation and workflow solutions.  Reporting to the DPO Senior Manager, you will collaborate with global product creation, CPBM Operations, software engineering, program management, and data governance teams to deliver impactful solutions that drive productivity, foster collaboration, and enable data-driven decision-making. 

WHO WE ARE LOOKING FOR

The DPO Team is seeking someone who thrives in a dynamic environment, with a passion for operational excellence and a strong background in software product development.  This individual will have a proven track record of engaging with users to deeply understand their needs and deliver sustainable digital solutions that drive productivity, foster collaboration, and enable data-driven decision-making.  In this role, you will act as both a strategic problem solver and an operator, partnering closely with cross-functional teams to design, implement, and optimize process automation and advanced workflow solutions. You will contribute to creating scalable, collaborative, and impactful solutions that enable operational excellence and enterprise-wide alignment.

• 5+ years of experience in Digital Transformation, Business Management Consulting, Product Management, or a related field.
• Bachelor’s degree or equivalent combination of education, experience, or training.
• Demonstrated expertise in configuration, customization, and implementation of SaaS applications like RPA or Workflow systems.
• Lean or Six Sigma Certification (preferred)
• Experience working cross-functionally to influence decisions and drive change at scale
• Exceptional leadership, communication, and interpersonal skills
• Ability to communicate effectively across technical and non-technical stakeholders and with global and geo stakeholders

WHAT YOU’LL WORK ON

As a Digital Process Optimization Manager, you will oversee the product lifecycle of process automation and workflow solutions, from discovery through concept, testing, launch, and maturity.  Your responsibilities will include:

• Leading the design, build, and delivery of process automation and workflow solutions using Automation Anywhere and Pega ecosystems.
• Collaborating with teams to translate the needs of CPBM into user-centric digital experiences.
• Ensuring timely delivery of high-impact features while prioritizing user sentiment and measurable value drops.
• Conducting qualitative and quantitative research to inform solution design and prototyping with end users.
• Developing, testing, and deploying sustainable, interim solutions leveraging LCNC, RPA, and advanced workflows.
• Owning the product roadmap and managing complex solution lifecycles, including requirements gathering, build, testing, launch, and ongoing production support.
• Establishing best practices and scalable processes to maximize the impact of delivered solutions.
• Reporting progress and managing your backlog within an Agile methodology to ensure consistent, high-quality delivery.

We are committed to fostering a diverse and inclusive environment for all employees and job applicants. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.