Service Delivery Specialist - Global

Ready to join the future of work? 

Come join a remote and hybrid first*, a global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 

Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 

(*some of our roles are completely remote while some roles may require a remote first-hybrid workstyle, where you may be required to be in office once or twice a week – we are happy to clear this up on our initial call with you 😊) 

How you will make a difference:  

• Build and manage relationships with clients and internal stakeholders
• Build client loyalty by demonstrating accountability, trustworthiness, proactivity, and consistent delivery of services according to the Safeguard Global contractual commitment 
• Develop action plans to continuously monitor and improve client satisfaction and to gain / maintain client reference support
• Adherence to responsibilities within the company Client Engagement Model
• Monitor and manage operational escalations to a successful resolution
• Partners with key operations stakeholders to ensure service delivery aligns with service level agreement (SLA) requirements
• Ongoing management of the client governance model and review meetings to include Performance Reviews, Monthly, Quarterly or Annually.
• Ensure service delivery is aligned with contracted Statements of Work (SOW) and any contractual agreements
• Track and monitor change requests
• Review and approve Root Cause Analysis and Remediation Plans in accordance with client and local operations teams
• Approve escalation and incident reports and deliver them to the client
• Review and monitor global operational process changes initiated by the clien

What will make you stand out:   

• Bachelor's degree, preferably payroll/finance/accounting background with an understanding of the core competencies of the payroll process
• Experience working with various ERP systems and knowledge of their features and functions.
• Customer facing experience in a HR or payroll service delivery model is preferred.
• Self-starter who learns quickly and can adapt to changes in scope easily.
• Strong excel skills, advanced level advantageous.
• Fluent English in both spoken and written skills; multi-lingual is a plus.
• Ability to identify, set and manage competing priorities effectively; work well under pressure.

Who we are and what we do:  

Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. 

Our Global Benefits  

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work. 
• Bonding Leave: Enjoy paid leave to bond with your new family member.   
• 2 Charitable Days: Contribute to causes you believe in.   
• Reward & Recognition Program: Be rewarded for your success and championing our values.   
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.  

Why Become a Guardian:  

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.   
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. 
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.  

Next Steps:  

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.  

Welcome to the Future of Work! 

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.