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Customer Service Representative - Part Time

Remote:

Full Remote

Contract:

Part time

Work from:

Australia

Offer summary

Qualifications:

Excellent communication skills, Ability to navigate technology, Empathetic and adaptable, None.

Key responsabilities:

Assist customers with banking products
Handle customer inquiries and collections

Commonwealth Bank Financial Services XLarge https://www.commbank.com.au/

10001 Employees

See all jobs

Job description

Do Work that Matters

As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

Concierge and welcome calls
Missed payments and early-intervention collections
Simple customer service enquiries

See Yourself in our Team

Our contact centre is open 7 days a week, 8am - 8pm. This is a hybrid position giving you the flexibility to work from home and the office.

We currently have permanent part-time (25 hours) positions available:

Monday - Friday 8am - 1pm

Please note, you must commit to this shift schedule for at least 12 months.

We’re Interested in hearing from people who

Genuinely care about the experience of customers
Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us

Hours and training

To be considered for this role you must have the following availability:

Start date: Monday 31st March 2025
Available to work from Melbourne, VIC - 357 Collins Street once a fortnight, (work from the office up to 3 days per week during training).
Training: Monday - Friday 9am - 2pm . This will commence from the start date with all new starters undergoing mandatory training for 3 weeks.
Please note, we cannot provide any time off during the training period
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 05/02/2025